email link not working

  • 1
  • Question
  • Updated 8 years ago
  • Answered
After I published my site I tried my email links and they do not work. Can you please tell me what I am doing wrong?\
Photo of Sharon


  • 1 Post
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Justine


  • 751 Posts
  • 45 Reply Likes
Hi Sharon,

I have also responded to your email, but also wanted to share my answer here in case anyone else is experiencing the same problem.

The way the email link functions is that when your visitor clicks on your email link, it will open a blank email with your email address already inserted in the person's email client. I tested the link on your site and it is working as it should.

Unfortunately, for the email link to work properly the person's email client has to be configured properly.

Another option would be to use a contact form. This does not require the person's email client to be configured properly in this manner, and when they fill out the contact form and click "Submit" it will submit directly to your email. Using a contact form will ensure that anyone can contact you, regardless of whether they have the email client configured.

I hope this helps fix the problem!