Email login problem

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I cannot login into my email and others who email me tell me that it gets sent back. The account appears to be current. Please advise
Photo of Ty Twine

Ty Twine

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Ty

I was able to find a Yola account with the domain boostathletics.net, is that your account? Yola Mail was bought for this domain yesterday. When I check your Yola Mail tab in your My Yola, I can see your set-up mailbox, and when I click on "Check inbox", I'm getting to the webmail login page. At which stage are you experiencing problems? Do you get an error message when you try to login?

I have sent two test messages to your Yola Mail account, and I can confirm that they get sent back with an error message. I will bring this to our specialists' attention for a fix. I'm sorry for the inconvenience. We will keep you updated on this thread.
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Ty

The problem of your specific Yola Mail account has been fixed. I've sent a test e-mail to your Yola account, and it hasn't been rejected for 10 minutes.

Please clear your cache and try to access your inbox again. Let us know if the problems should persist.