email login problems

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  • Question
  • Updated 4 years ago
  • Answered
I think my email was hacked/comprimised. I can't log into it anymore either. I use it a lot for work and need to get it fixed. How do I reset EMAIL (not Yola) password.
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Nate Ayers

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Posted 4 years ago

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Laura Thomas, Social Media Coordinator

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Hi Nate,

Sorry you have been unable to access your Yola Mail account. To reset your information, please follow these steps:

Log in to My Yola account.
Click on "Email".
A page will open with your mailbox configuration, click on "Change mailbox password".
Enter your new password in to the "Password" field, and confirm it by re-entering the new password into the "Confirm password" field. (Please note that the password is case sensitive).
Click on "Change password".

Your password will now be updated, and you will be able to login to your Yola Mail account using your new password.
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Nate Ayers

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When I log into yoga and click on email it just brings up an option to purchase email not configure. I've tried all the options you have in the help section. Why is it not bringing up option to configure the email?
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Nate Ayers

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Found it. It was under advanced settings under domain tab not email tab fyi...
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Stefan, Official Rep

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Hello Nate

That's not the usual place for your e-mail password to change. Are you talking about your Yola Mail password? This can be changed the way Laura described it above. I'm not aware of a password change option under the advanced domain settings. If you didn't see your Yola Mailbox under the "Email" tab, you're either in the wrong Yola account or there is something wrong with your Yola Mail.

If you still have this problem, please post the URL of your published website for us to locate your Yola account and check things for you.