Email not working.

  • 1
  • Problem
  • Updated 6 years ago
My email has stopped working and I can't even log in directly through Yola webmail. Please help.
Photo of Tracie Louise

Tracie Louise

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi Tracie,

Is your Yola Mail subscription still current?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Tracie

Everything seems to be fine on our end, so your Yola Mail should be working. Can you please try and change the password to your Yola Mail mailbox and then access it again?

To do this:
  1. Log into your My Yola.

  2. Click on "Yola Mail" in the left-hand side menu.

  3. Under your mailbox, click on the "Change mailbox password" option and change your password.

  4. Try to access your Yola Mail account again by clicking on the "Check inbox" button.

Please let us know how that goes.