email problem

i have made an email account but it says incorrect credentials when i put in the user and password

steve cooper

3 Posts
0 Reply Likes

Posted 8 years ago

8 years ago

Stefan

4448 Posts
190 Reply Likes

Hello Steve

Can you please try and change your password to check if that helps? You will see this option when you log in and click on the Yola Mail tab. Under your e-mail account which should be shown as set up, you will see the option "Change password". Change it and try again. Please let us know if it should still not work afterwards.

8 years ago

steve cooper

3 Posts
0 Reply Likes

thankyou for your reply but it still doesnt work. What else can i do?

2012-06-11T19:12:22+00:00

Gop

7473 Posts
2115 Reply Likes

Hi Steve,

It may be worthwhile repeating this and clearing your browser cache. Maybe a some excess baggage blocking the action(?)

8 years ago

Stefan

4448 Posts
190 Reply Likes

Hi Steve

Please do as Gop advised and clear your cache. You can also use a different browser. If it still doesn't work, it will probably be an error, and I will be able to bring this to our specialits' attention for a fix.

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