EMAIL PROBLEM - SETTING UP

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  • Problem
  • Updated 7 years ago
  • Solved
I want to set up three email accounts on my domain but when I go in as instructed to My Yola there is no option in any of the left hand menus to purchase additional emails. please could you send me a screen print to show me where it is?

Thanks
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Margaret Valentine

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  • frustrated

Posted 7 years ago

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Andi North, Mangopear Media

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Hi Margaret,

I believe that you are trying to add an alias to your email address i.e.:

info@domain.com
facebook@domain.com
contact@domain.com
...etc...

To do this, you will need to access your 'My Yola' page and click on the Yola Mail button on the left. This will bring you to the following page:


You can then add a word i.e. facebook into the text area at the bottom and click Add Alias and it will automatically add it to the list. I have blanked out mine from the image to stop Spamming from happening.

Hope this helps,

Andi
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Jackie

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Andi thanks for your comments they are very helpful with reference to Yola Mail, but at this time Margaret will only be able to use Google Apps as she is a GBBO user.

Cheers!
Jackie
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Andi North, Mangopear Media

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No problem, I forgot about GBBO and CBBO!

Andi
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Laura Thomas, Social Media Coordinator

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It's tricky, we know, happens to us all the time. ;) While we have you here Andi, I was wondering if you might contact us at support@yola.com ATTN Champs. We have something exciting to share with our champs and we hadn't heard back from an email we sent you. Thanks!
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Andi North, Mangopear Media

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Hi Laura,

I have received an email from Brianna and I have replied there- turns out I was not on the initial (i.e. old) email list.

Kind Regards,

Andi
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Laura Thomas, Social Media Coordinator

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Ooops, glad we're sorted now, thanks for your speedy reply!
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Jackie

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Hi Margaret,

I have checked your profile and I believe that you signed up through the Get British Business Online (GBBO) program. As such Yola Mail is not offered to GBBO users, but we will be offering an integrated Yola Mail / Google Apps solution in the future.

For the time being you can use the free Google Apps mail service, please see the steps on how to add it for your domain here: Setting up your email with Google Apps.

I hope this helps!

Thanks,
Jackie