email problems

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I recently asked about my new email address not working. it just says incorrect crudentials. i took your advice about clearing cache but i just wont work. can you offer anymore assistance please
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steve cooper

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Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello Steve

Your Yola Mail mailbox expired because it wasn't renewed when you renewed your domain. Now that you purchased Yola Mail once more, we will need to reinstate your existing mailbox for you to use it again. Please allow a few days for us to do so. I will keep you updated on this thread.