Changing email address for my Yola Form

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  • Updated 6 years ago
  • Answered
  • (Edited)
Recently just changed my email contact details for my yola account.
my contact form on my website through yola is still sending enquires to my old email account. How do i change this. I want all contact forms to be sent to my new updated accout,thanks
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info

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Posted 7 years ago

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Monique, VP of Customer Support

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Here's how to change the email address your contact form submissions are sent to:

Click on "Edit" in the top left hand corner of your Form Widget.
Click on "Settings" to open the email and success message fields.
Make your changes and save your form.

Save and republish your site to make the changes live.

I hope that answers your question. If not, please let me know.
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goosiee

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I updated my email address but my contact us submissions continue to go to my old address. How can I fix this? I've logged in with the new email and even went to check on the widget and its updated as well. Does it take longer than 24hrs to update?

This reply was created from a merged topic originally titled
contact us submission going to wrong email.
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Laura Thomas, Social Media Coordinator

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Hi goosiee,

As Monique describes above, you must make this change in the Contact Form widget settings. Once you make the changes, save and republish your site, it will be updated!
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goosiee

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I already tried the widget before I asked this question. It shows the correct email but sends it to the previous email when I send a test message. How long does it usually take to update. Its been over 24hrs.