Emailed form content is appearing mashed together instead of the usual formatting

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
While the yola form submissions being e-mailed to me normally worked right since day 1, for the past two days they have been arriving with all the words mashed together with no spaces or line breaks. Does anyone know anything about this?
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RunnrX

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Posted 6 years ago

  • 1
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Brianna

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Hello,

Thanks for bringing this to our attention! We have received other reports of this issue, but are having a difficult time replicating it. Do you mind sending us a screenshot of the jumbled formatting you are seeing? If you visit take-a-screenshot.org, the website will detect your operating system and offer steps specific to your needs.

Upon receiving this screenshot, we will share it with our engineers who are investigating the problem.

Thanks a lot, we look forward to hearing from you and appreciate your assistance with this.
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RunnrX

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Thank you, yes I would like to send a screenshot but the message examples were confidential matters, so I'll make up a dummy message that I'll send myself

I used to get my messages in proper formatting with each field on a separate line, but lately every one has been like this picture:

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RunnrX

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edited message after 7 minutes to fix sloppy syntax
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Stefan, Official Rep

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Hello RunnrX

I was able to replicate the error you are reporting. I noticed that the garbling only happens in Outlook. If I view my form submission e-mails in the webmail view of my gmail account, they display correctly. It also seems to depend on the amount of form fields.

Thank you for working through this with us. We're busy working on this issue.
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RunnrX

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It seems that the issue is either resolved or just not happening anymore, as I've received some forms that are spaced out the normal way again. Thanks guys for helping out with this!
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Stefan, Official Rep

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Hello RunnrX

The issue has indeed been solved. Thank you for your patience.