Error in account settings?

  • 1
  • Problem
  • Updated 11 years ago
  • In Progress
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I'm trying to change my name in the account all day but it doesn't seem to work. This comes up:
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Sanja

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  • ho-hum

Posted 11 years ago

  • 1
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Marije

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Hi littleus,

Thank you for letting us know - this seems to be a bug on our part.

We'll get it fixed!
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Sanja

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Hi there

I am still experiencing this problem. I don't know if you guys had a chance to fix this bug but I just wanted to let you know that it still appears to be a problem.
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Emmy

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I'm sorry you are still experiencing this problem. We are still looking into this and will get back with you as soon as we have more information. We apologize for the inconvenience.
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Emmy

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Hi Littleus,
Can you please email us directly at support@synthasite.com and provide us with your username and password. We need to take a closer look at this. Thanks!
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Sanja

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Just wanted to let you know that I sent an e-mail as per your request.
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Sanja

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Hey guys

I think this might have slipped through the cracks as I still have not heard how to fix this problem. As mentioned above, an e-mail has been sent out but I have not heard anything as of yet.

I know you guys are super busy! I hope to hear from you when you're free.
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Monique

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You have been extremely patient on this issue, but I am afraid we are still trying to figure out what the problem is. We will get back to you as soon as we can and I am really sorry that it is taking so long!
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Sanja

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Thanks for responding! This lets me know that you are aware of the issue and have not forgotten. I do appreciate all your efforts into figuring out this problem.