Error message and can not delete certain files.

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  • Problem
  • Updated 8 years ago
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Error messages and Cannot delete two files that i uploaded to my home page at http://rocking50s.net
also get error messages when i open up my website not only in this website but other websites including http://the50smusic.com-http://the50sf... rockin50s.net. I use the Yola Silver.
I have contacted yola support the explanations and help have not come to fruitation.
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Supercharts

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Posted 8 years ago

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Supercharts

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These are the two pages i cannot delete on my home page.
About the artists of the 50s
Rock and roll music of the 50s
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Emmy

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Hi Robert,
I am sorry to hear your having this problem. Are you speaking of an "Invalid Component id" error? This will happen if:

1. You have pasted some HTML onto your page that is not valid. This often happens if you accidentally miss a portion of the code and a tag is not closed.
2. You have copied and pasted some text from MS Word that has introduced problematic HTML or CSS. The best way to avoid this is to first copy and paste into a program like Notepad (you'll find it in the Accessories folder of your computer) This will strip out any unwanted formatting and you can then safely paste into the Text Widget.

If you contacted Support about this error you most likely already received this information.

Did you also receive this information on how to remedy the problem:

If you get a message like this, hold down the escape key until it goes away. Then try to delete any widget that you think might contain problematic HTML or text copied and pasted from MS Word. If this does not work, unfortunately you will have to rebuild the page. One thing you can do is save a copy of your pages by clicking on the drop down arrow next to the "save" button and selecting "save page as". This will give you a back up version of your page in case something goes wrong. Remember to untick the box that says "include in navigation" so that the back up page does not appear in your main navigation.

Did you try to delete some widgets following these instructions? If you tried to delete them, and were not successful, you can email me at support@yola.com and let me know exactly what widgets you are trying to delete, and I can give it a try for you. If I am also unable to remove them, then the other option would be to rebuild the page.

Please let me know if this is not the same error message you are seeing.

Kind Regards,
Emmy
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Supercharts

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Thank you Emmy,
I thought if i posted here mabe someone had the same problem as i do. Hunting down the html code that may or not be the problem is difficult and i may be better off saving the page and rebuilding it.
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Sanja, Official Rep

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Hello Robert

If you can send us an email to support@yola.com, we may be able to look at this more closely and hopefully save you the trouble of rebuilding the page.
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Supercharts

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Yes! Will do that.
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Supercharts

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I emailed support as below june 28th no answer yet.

Mon, Jun 28, 2010 at 11:46 AM
subjectRe: New reply: "Error message and can not delete certain files."
mailed-bygmail.com

i have cleared my browsers cache IE and Firefox. I have gone out and logged in again.i have put in no new HTLM. Need this straighten out soon.
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Kershnee

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Hi Robert - we have received your email and I am looking into the issue. I will keep you posted.
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jeremy, Employee

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Hello there Robert,
Did you not receive a reply from us to your email?

If you didn't, could you please email us again at support@yola.com - you can mark it "Attention Jeremy" and I will assist you from there.

Jeremy
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Supercharts

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Have done so, Thanks!
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Supercharts

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I want to delete the TRUSTe privacy policy
from my home page and i cannot do that. The link is a dead link and been that way since june 26th when i emailed EMMY- Kershnee and Jeremy. I have received email after email with no results yet.
Here again is the problem: i cannot delete anything from my home page this is a yola problem and i don't know why it is taking this long to fix!
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Sanja, Official Rep

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Hello Robert

I'm sorry to hear that you've had this ongoing problem. I'd like to try and fix this up right now for you. Please let me know the site and the problematic widget that you're trying to delete. Thanks.
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Supercharts

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Hello Sanja,
I have the Yola Silver my website address is: http://rocking50s.net
The widget's i am having trouble with are the Spring Widget* and the Privacy Policy widget*. Also i can not delete two articles i wan off my home page which are :
About The Artists Of The 50s* and Rock And Roll Music Of The 50s* which have no connection to a widget.
Thanks!
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Sanja, Official Rep

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Hello Robert. You have several "Spring Widgets" - are you wanting all of them deleted?
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Supercharts

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Hello Sanja,
Only one widget. The: PRIVACY POLICY
by TRUSTe. This privacy policy i purchased has expired and i need the link out.
The problem is why can i not delete it?
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Marije, Official Rep

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Hi Robert - there must be something that has been added to the page that is stopping the Privacy Policy widget from being deleted. I will make sure that Sanja's aware of your most recent comment so that she can investigate and find out what is causing the problem.
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Supercharts

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Hello Marjie,
Thank You!
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Sanja, Official Rep

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Hello Robert

I have removed your Privacy Policy. There is still something else going on though with your site - which was why you had a difficult time trying to remove the Privacy Policy.

I am still looking into why you're receiving the HTML invalid code. This will take me some time to debug. I appreciate your patience.

You will need to click on the green, "Publish to the web" button to update your site.
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Supercharts

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Hello Sanja
Thank your for removing the Privacy Policy.
I do understand the invalid HTML code will take a while to debug.
I have published my site as you said.
Appreciate your help!
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Sanja, Official Rep

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Hello Robert

Good news! I was able to find the culprit which was causing the invalid component error to come up. I had to remove this:
META

For some reason, it doesn't seem to like this.

Your page should now load up with no problems and you should have no further problems with removing widgets.

Thanks again for you patience!
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Supercharts

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Hello Sanja
Great news!
Everything is working now i have removed the articles and widgets i wanted to and i am able to edit my website once again.
I am delighted thank you very much for getting to the bottom of my problem.
Best Regards
Robert
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Sanja, Official Rep

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Fantastic news, Robert! I'm glad to hear that everything is working well again.