Error Message. Cannot Delete Widget

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Cannot delete widget. I have tried with both firefox and i.e. browsers and on 2 different computers. It is not visible on the webpage it is is visible in the sitebuilder and making it very difficult to edit my page.

Re: http://www.generalhospitalhappenings....

I am getting this error while in sitebuilder: "Cannot find widget id 11606. Cannot find component HTML ."

I believe this may be referring to the second widget from the top. It is the only double column widget on the page.

Originally, I was getting errors in how it was appearing on the page and tried to delete it but was unable to. That is when the error message first showed up. I could delete the content in the widgets (which originally held a second groups of ads) but cannot delete nor move the widget itself.

Can you please delete that widget for me while preserving everything else on the page? By everything else I am referring to the ad above the double widget, and everything below it including the headshot of the man with the white hair and blue background, and all the text beneath the photo.

Thanks in advance
Shirley
condo58@gmail.com
Photo of condo58

condo58

  • 130 Posts
  • 6 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hello there Condo58,

I am going to have to escalate your problem to our HTML team who will hopefully be able to assist you with this problem.

Please allow them 24 hours to review your case and they will then get back to you.

Many thanks for your patience.
Photo of Ed-a-Torials @ Honey Bear Playhomes

Ed-a-Torials @ Honey Bear Playhomes, Champion

  • 2582 Posts
  • 279 Reply Likes
Condo58 give this a shot. I had this little bugger hit me dozens (or more) of times and I worked through each one using my tutorial from long ago. The seizures I once had used to wipe away memory at times and even I have to re-read my threads to fix problems I run into. It may seem a daunting task to fix it your self but rest assured that it is (sometimes) a very easy a fix... ;)

http://forum.yola.com/yola/topics/whe...

Happy site building
Ed

You can find me with my head in the honey pot here...

Honey Bear Playhomes Tips and Favs in one place... A Honey bear Playhomes Tip ;)
Photo of condo58

condo58

  • 130 Posts
  • 6 Reply Likes
Thank you both for your responses. For a variety of reasons, I have decided to delete the entire page and rebuild it. (Prior to this particular issue, I was experiencing other problems with that particular page such as extreme slowness in the response of the site builder to my commands-- for the last several weeks. I have not been experiencing this issue on my other pages)

I appreciate your assistance and advice, and hope I did not take up too much of anyone's time..