Error message when publishing to my own domain

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  • Problem
  • Updated 6 years ago
  • Solved
When I publish to my own domain I get an error message that says: "an error occurred, please try again." Why is this?
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SynthaSite FAQ

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  • really frustrated!

Posted 10 years ago

  • 5
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Monique, VP of Customer Support

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Does your domain name contain a hyphen "-" ?

Unfortunately we have a known issue which is that we can not currently support domain names that contain a hyphen character ("-").
So that is why you are getting an error when attempting to publish.
If you chose to have your domain name without a hyphen that would be no problem for us.
We regret that we have this current shortcoming and it is planned to be resolved a release scheduled for 17 May 2008
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Shaun

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I am also trying to publish with a hyphon. Please say you are going to fix this as I am unable to change the e-mail. I am a driving instructor and it's plastered over my car.
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Monique, VP of Customer Support

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Hi Shaun
I am so sorry this issue is affecting you. I can assure you that we are going to fix the problem. The fix is scheduled to be released on 17 May but we will let you know if we are able to do it sooner.

We apologise for the inconvenience!
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Sheart88

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I was hoping to transfer my domain love2sing-karaoke-store.com. I was working on it for months but the hosting service I am using is down quite a bit and I really need to find a new place to host it. I really like it here and hope that this issue is resolved, otherwise my whole site is worthless to me and the domain name that I bought is also worthless.
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Monique, VP of Customer Support

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Hi Sheart88

I am happy to inform you that this problem has been resolved. The fix will be rolled out when we do our text release early next week. We will announce the update as soon as it is done, but it will be a matter of two or three days from now at the most.

We hope you will have a successful experience publishing your site with us!

Best wishes
Monique
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Taylor

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Im not happy at the moment
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Monique, VP of Customer Support

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Hi Taylor
What are you unhappy about? Anything to do with SynthaSite? Can we help?
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Audriana Avery

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I have been trying to publish my domain but when I put in my credit card info it processes then gives me an error page and tells me to contact customer support. I have processed 3 times. I hope it hasnt charged my card that many times. And also none of the names had a hyphen in them.
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Gop

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Hello Audriana,

Thanks for the details and sorry that a slip up has happened for you.

The support people will help you with this one. If something has been replicated in charging, I am very confident in reassuring you that they will reverse this immediately for you. They will also get you up and running smoothly.

I would suggest sending an email to support@yola.com with the relevant details. This also gives you some privacy out of the public forum.

Look forward to seeing you about on the forum at anytime.