error on your site

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I hit renew button and got this page "{'channel_error': u'Basket started with product (sku=40000061,type=gxbo_silver_bundle) not compatible with this channel (name=myyola_renew_silver,allowed_types=silver_bundle_renewal)', 'error': 'channel_error'}"

bcecil@mybigpix.com
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Bob Cecil

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Posted 6 years ago

  • 1
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Jackie

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Hi Bob,

Thank you for wanting to renew your subscription with us. I am sorry that you had to come across this error message.

We are currently working on our renewal subscription for our GCBO customers, which is why the option to renew is unavailable at this time and you are receiving this error message.

We will send you a renewal email well before your subscription expires and you will have the option to renew at that time. We will not allow it to lapse until you have had a fair chance to renew.

Please accept our apologies for any confusion and inconvenience this may have caused.

Thanks
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adam

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i have published my site how do i chage the web address