Error: "Site couldn't be created. Please try again."

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  • Updated 7 years ago
  • Answered
I'm a new user. I've just registered domain - civionics.ca using your services. I'm trying to create a web site for my domain. I'm stuck at step 3. I've selected the "CleanSlate Black" free style. But I'm getting the following error all the time: "Site couldn't be created. Please try again." I'm using Firefox 4. Please let me know how to correct this issue.
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Sergey

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  • confused

Posted 7 years ago

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diane

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Hi, Sergey,

I have just replied by email as well. Firefox 4 is not yet supported; please try using a different browser. Also, please update your Flash and Java and make sure you are accepting cookies from Yola. Also, check to see if you are having any network or ISP problems. Please let us know if you continue to have trouble.
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Sergey

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I've tried to do the same on IE8. But got the following message: "Sit back and relax while we put your website together. It will only take a few moments". I was waiting for ~10 minutes and then gave up.
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Sanja, Official Rep

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Hello Sergey,

That does sound quite frustrating. Can you please try updating your Flash as well as your Java to see if this helps. If you continue to have trouble, can you please respond to Diane's email and we can create a site for you.
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Sergey

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I'm using the latest version of Java and Flash.
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Sanja, Official Rep

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Hello Sergey

Can you please respond to the email that Diane sent and ask her to create a basic site for you? We will get this up and running! Thanks for your patience.
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Sergey

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Hello,
I was able to resolve the issue by reducing website name field size.
Sergey
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diane

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Hi, Sergey,
Thanks for letting us know. I'm glad you could get this resolved.