error when opening website

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  • Question
  • Updated 9 years ago
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why does it say "error there is an error with adobe acrobat/reader please exit adobe acrovat/reader and try again" but i dont have it open, this happenes every time i try top open my website or go to a new page, not in the website builder but when you type the web address in
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J.K.

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  • confused

Posted 9 years ago

  • 1
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Kershnee

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Hi J.K,

Just to confirm, this happens on your Live site? Can I have the URL of your site.
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J.K.

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www.islaamaudio.yolasite.com, yes on my live site
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Kershnee

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Thank you for the URL. Can you please tell me which browser you are using? I am using FF3 and unable to replicate.
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J.K.

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also, recently my mp3 dont show up now, when i click on the link to go to the next page, when i get the error it doesnt show up? same with another hyperlink that i just added, so i cant get to the next page???the link i click on for mp3 is nasheeds, but no mp3 come on the page when it loads,
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J.K.

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i just using google, i tried to open someone elses website on yola, but still same thing happened, i get the same error
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Marije, Official Rep

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Hi J.K. - when you say you are using google, do you mean Google Chrome?

Google Chrome is not yet a supported browser on Yola and we recommend that you use Firefox as an alternative.

With regard to your mp3's, this is what I see when I go to the page http://islaamaudio.yolasite.com/nashe...:


Are you expecting to see something else, or is there a file missing? Could you possibly check in another browser?
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J.K.

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it seems to have corrected itself,
thanks for your help, but i went on it aswell
it is working again
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Kershnee

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That great to hear. Let us know if the issue arises again.
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Michael Gallagher

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My website (http://ourcc.yolasite.com) works fine on Google Chrome and Firefox, but when I open it on IE8 it tries to open up Adobe. What's up?
Ta.
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Emmy

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Hi Michael,
I have taken a look at your site in Firefox, IE7 and IE8 and do not get Adobe trying to open on my computer. This might be a setting on your computer. I do see that you have a PDF on your site, it might be due to this. If you remove the PDF does Adobe still try to open? Possibly try removing the PDF file and re-adding it. Let us know how that goes for you.

Emmy
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Michael Gallagher

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Hi Emmy - I've removed the pdf file, but Adobe still tries to open. However you said it didn't happen on your computer, so I'm happy with that. As you say, it must be a setting on my computer.
Many thanks
Michael.