Expired domain, failing to register after unpublishing site

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  • Question
  • Updated 8 years ago
  • Answered
My site expired and went through the 30 day window period and then I could not renew both my domains. Now they have been put back on the market and I have unpublished my site, however I cant seem to be able to publish the site. Both my mastercard and visa have been rejected though I am sure they work. I have just used the other one!

Would you know how I can go through this?

the error is "Oh no! Your transaction was declined due to Yola's internal payment rules. Please try again using a different card or payment method. Alternatively contact our support team to troubleshoot the issue further."

+17789943663 is my number if you would prefer to call.

Photo of Prestige Makanga

Prestige Makanga

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Posted 8 years ago

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Photo of Josephine


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Hi Prestige,

I'm sorry to hear you are having trouble making a payment with us. Please could you send an email to support@yola.com and mark it for my attention. If you could include your login details, then I will be able to look into this urgently for you.