Expired subscription - but I'm paid up!

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
I have been told that my subscription has expired and my site is no longer visible. I paid £15.90 which you asked of ron 15/06/2012 via Paypal and it has been credited to Yola so what was that for and why am I now being asked for more money? Can you please explain this to me.
Photo of anthea


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  • very confused!

Posted 8 years ago

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Photo of Josephine


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Hi Anthea,

I was not able to locate your account using this thread. Please could you send an email to support@yola.com and mark it for my attention. We would prefer to discuss your query away from the forum as it contains sensitive payment information. If you could include your login details, then I will be able to look into this urgently for you.