Extra charges

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I have recently been charged £17.95 for a bronze package I wasn't made aware of and also didn't ask for. I am very disappointed that I wasn't asked for this package as I am a student and no longer use the website. Please can you explain this to me.
Photo of Jade Benson

Jade Benson

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  • Annoyed

Posted 5 years ago

  • 1
Photo of Justine


  • 751 Posts
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Hi Jade,

It sounds like you signed up for the Get British Business Online (GBBO) program. Part of the program included free registration of a co.uk domain and free domain hosting for one year.

Thereafter the domain hosting (Yola Bronze) is renewed annually for £17.95. Your co.uk domain is renewed every second year for £12.95.

You are welcome to contact us on support@yola.com and we will be happy to assist you further!