Extra payment for my site for time that I've already paid for?

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  • Question
  • Updated 8 years ago
  • Answered
Hi Yola, when I created my Yola site last September I paid for two years - and now I've had emails and a letter requesting further payment for a year, beginning this July and finishing the following July. Would you mind telling me why - as I've already paid for that time plus another two months?
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  • frustrated

Posted 8 years ago

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Sanja, Official Rep

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Hello Kathryn

Can you please let me know your domain name and we can look up the payment details and let you know what is going on.
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Laura Thomas, Social Media Coordinator

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Hi Kathryn,

Based on our records kathrynsboliviafund.com was only registered for one year and is set to expire on July 15th, 2011 which is why you have been sent a renewal reminder. If you think this is an error please contact us at support@yola.com so our Payments Team can assist you further.