Facebook not uploading the thumbnail pics from my Yola pages (when sharing a page)! Update?

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Whenever I share a page on my website (every page has different content/info) Facebook does not detect/present the photos (thumbnails), only a one sentence description. How can I get these page thumbnails detected? I have found loads of threads about this issue in the Yola help forum but they are all, like, several years ago... actually, it worked for a few weeks and then nothing! Please help as I often share events and news pages on social media sites. I did the FB debugger btw, plus tried to change the 'header' (in Tracking) but this took my whole website offline!!!
Photo of Damion Braithwaite MT

Damion Braithwaite MT

  • 16 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Damion, 

Can you share some links of pages you've promoted so we can take a look please? The FB debugger can be helpful but as you've tried that my best guess is that you are using HTML for your images or the Slideshow widget instead of Picture widgets. Facebook looks for images in the Picture widget and doesn't pick up images embedded into text, slideshows or HTML.

If you do have pictures added to the Picture widget on the pages you post I'll do a bit more digging and testing to see what might be the problem.
(Edited)
Photo of Damion Braithwaite MT

Damion Braithwaite MT

  • 16 Posts
  • 0 Reply Likes
Hi

Many kind thanks for wanting to investigate further. Here is the latest page from my site I tried to share via Facebook, and get thumbnails up for... http://www.wnichangsha.com/malan-flower-puppet-show.php

I have been mainly using images embedded within text widgets so, as you said, that's maybe why Facebook wasn't detecting them. So, I added a duplicate image using the Picture widget (which you can see at the top of the page now, just experimental), but this still isn't getting picked up by FB! I tried the debugger, but that largely just confirms what we know.

Any help appreciated.
Damion
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Damion

It can take a while until Facebook has updated their data about the new picture on your page. I'm afraid that we have very little influence on what and when Facebook is showing as a thumbnail on your Facebook profile. Even if you have multiple pictures on your page added via the Picture Widget, Facebook chooses which pictures to show, and will mostly not offer you all of them to choose from. I'm sorry that this is more or less beyond our control.
(Edited)
Photo of Damion Braithwaite MT

Damion Braithwaite MT

  • 16 Posts
  • 0 Reply Likes
Hi

Well, I thought I would update fellow members as I have found a fix!!!

Perhaps you can add it to your files/tutorials (I also accept cash payments for finding a solution when Yola just 'shrugged shoulders' to say "I'm sorry that this is more or less beyond our control"!). It seems to be very much in our control. Well, today it worked anyway. So............

I put the page into multiple columns (Page > Layout), then added a photo (Picture widget) on the far Right hand side at the top. Facebook not only picked this up but made it a large image pic thumbnail. Awesome!

I have attached two pics. You can see that on my Yola sitebuilder page I have a photo now in the top right hand corner of the page. Then, FB seems to pick this up and make it large view in my corresponding FB Group! 

Let's hope it keeps doing this... (please note, before there was NO pic in the top right hand corner and FB only posted the title of the share page, never a photo).

Damion



Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Damion,

Thanks for the update and I'm sorry I was unable to follow through with you here. I was called away unexpectedly last week. I'm so glad you got the preview you wanted. I am a bit perplexed as to why a secondary photo is needed on the top right. I've done some testing in my account and as long as I'm using a Picture widget, the specific placement of the photo on the page has not mattered. Still if you're pleased with the page layout and the preview it generates then that's all that matters!
Photo of Damion Braithwaite MT

Damion Braithwaite MT

  • 16 Posts
  • 0 Reply Likes
Hey

Yeah, now worries. I know, it is very strange how it is only picked up in the far top-right of the page, but if it works it works. We'll see if it works consistently though.

R's

Damion