Facebook sharing button and comments widget doesn't load

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Here's the page in question: http://www.rushranch.net/activities-a...

The comment box should be just to the left of the social sharing strip. You may also notice that the social sharing strip is missing the facebook button.

What gives?
Photo of Karen Vittorio

Karen Vittorio

  • 5 Posts
  • 1 Reply Like
  • frustrated

Posted 7 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello rrecnewsletter

When I open your website under the link you provided, I see this:



So I can see that the comment box is at the left of the social sharing strip, and the Facebook Like button is there as well. Is that the view you expect to see?
Photo of Karen Vittorio

Karen Vittorio

  • 5 Posts
  • 1 Reply Like
No, it is not. I don't see that at all. That's weird. I'm using the Chrome browser and it is up to date. Anything else you need to know about my set up?

I'll call up some friends and have them navigate to that page and report back.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Can you post a screenshot of what you see? Also, do you have any add-ons or toolbars installed on your browser? They could be affecting your site display.
Photo of Karen Vittorio

Karen Vittorio

  • 5 Posts
  • 1 Reply Like
Hi Laura

Your timing is impeccable, well slightly, because right before your email dropped I accidentally figured out what the heck was going on. You were definitely on the right track when asking about browser add-ons; it seems I had a FB blocking extension installed that was preventing the widget from showing up. As soon as I disabled it the widget magically showed up! Funny how things work out some time. Thanks for all your help.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
That's excellent news, thanks for letting us know!
Photo of Karen Vittorio

Karen Vittorio

  • 5 Posts
  • 1 Reply Like
This is no longer a problem. A facebook privacy browser extension was preventing the widget from showing up. It has subsequently been uninstalled and the widget is showing up as expected.