failed to renew subscription

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I get an email saying payment failed and to renew store payment, I add my new details and it fails, however paypal tells me I have paid, what is going on! I only opened the site last week, and the payment is supposed to be monthly anyway ...
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Becky Wood

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  • indifferent

Posted 5 years ago

  • 1
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Stefan, Official Rep

  • 4448 Posts
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Hello Becky

I'm afraid that we cannot process account or payment-related request on our public Support Forum, and it's not recommendable that you provide me with the details I'd need to know to assist you further on this matter. Please send us your request again via e-mail, using our Contact Support Form. Please make sure to use the e-mail address associated with your Yola account. Thanks.