Failure to upload photos

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
It is now next to impossibe to upload any photos or manage photos.
Rog.
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Rog

  • 1 Post
  • 0 Reply Likes
  • You dont want to know how I feel.

Posted 7 years ago

  • 2
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hi Rog

We're researching the issue you're having with uploading your pictures and will get back to you as soon as possible. In the meantime, could you try clearing your cache and using a different browser?

Here is all steps to you can do to exclude the most frequent reasons for uploading problems:


  • Try loading the site on a different computer or network to see if you experience the same speed issues.

  • Check to see if you are having problems with your network or internet service provider.

  • Clear your browser's cache. This link has more information: Clear your browser's cache.

  • Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

  • Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.


Photo of ILoveYola.

ILoveYola.

  • 56 Posts
  • 8 Reply Likes
Tried ALL the above...
Still doesn't work,
Please FIX this issues.
Thanks.
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ILoveYola.

  • 56 Posts
  • 8 Reply Likes
same problem here.
Cant upload pictures :(
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello ILoveYola,

We're sorry to hear this. I'm wondering if it may be related to your file name? Does it contain any special characters or symbols? If so, please try renaming and then uploading once again.

Also, are you trying to upload to your File Manager or to your Picture Gallery Widget? What browser and version are you using?

Any further information you can share will help us to troubleshoot the issues.