Fatal Error?!?

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
The index of my website just blew up (stonycreekanglers.synthasite.com). I hit update, and now it's no longer accessible to viewers in the live environment, or to me in the editor. All of the other pages work, just not the main index page.

Fatal error: Call to a member function getPublishedProperty() on a non-object in /srv/exports/sites2/D22c/D200/D2bf/D32f/U8a4986ca1e5fa7bd011ef23fb2002c22/1235192942/8a4986ca1e5fa7bd011ef23fb2002c22/classes/commons/lib/smarty_plugins/function.head.php on line 27

I reported the error in the editor interface. I guess I really have two questions. How long should I expect to wait before the issue is resolved? and Is there something I can do on my side to fix it?
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mike

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  • confused

Posted 9 years ago

  • 1
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Shaq

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Hi Mike :)

I have went to your sites index page and it does not work as you said. I have gone to your websites sitemap (sitemap.xml) and your Index page does not seem to be there for a faster response on getting this repaired please email synthasite support at support@synthasite.com

Thanks and good luck
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mike

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Thanks Shaquille. I'll send that email. That being said, if anybody else out there in Synthasite land can help with this, it would be appreciated.
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Monique, VP of Customer Support

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Yes, of course we are! SynthaSite never sleeps!
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Monique, VP of Customer Support

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Hi Mike

We are looking at the problem with your site, right now. We will let you know as soon as we have an update. Apologies for the inconvenience!
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Stefan Lourens

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Hi

Seems there was a problem while saving that page at some point, I have fixed it for you and republished.

We will investigate the cause of the problem further, but your site should be working again now.

Please let us know if you continue to experience problems.

Sorry for the inconvenience.

Stefan Lourens
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mike

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Thanks for the quick resolution Stefan & Monique. Everything looks good now. If you find it's anything I did on my side with bad HTML, etc... please let me know so I can avoid the same mistake in the future.
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mike

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Excellent!
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Monique, VP of Customer Support

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Mike, one of our engineers has fixed your site. We really are sorry you encountered this error. Thanks for reporting it. Let us know if you have any further difficulties.