file manager does not load

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
My file manager does not load. It opens but is blank. I cannot see any of my files, which is a problem as I am in the process of updating my site. I have tried clearing my cache and restarting firefox and restarting my computer but the problem still persists. I have tried opening in another browser - same problem. I have sent an email to yola support however, I need this problem to be fixed now so I can continue with my updating as I do not have a lot of time to go on here and update.

Thanks
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karen

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Posted 7 years ago

  • 1
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karen

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2 Hours later and I still cannot access file manager
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Laura Thomas, Social Media Coordinator

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Hi Karen,

We have logged this for our engineers and will follow up with you when we know more. Thanks for your patience as we work through this together.
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karen

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Hi,

I have just checked again and it is still not working. I really need to access my uploaded files.

Thanks,

Karen
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Gop

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Hello Karen,

Wondering if this problem is still persisting?

For the sake of a trial could you pull an image widget onto your page and select an image file to place there?

I'm wondering if it's only the direct access to the File Manager that's not working or is it a general problem to do with any attempt to link to a file within the File Manager?

The next question I guess are files previously placed there still appearing on your published site? If not this could suggest that the File Manager has been wiped or is blocked badly by some interference?
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karen

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Hi,

All my previously uploaded images and files are still visible on my published site. I am also still able to download documents that I have previously added to the site, from the published site. I upoploaded a new image onto the home page as you suggested. the new image is visible in my preview page but is not visible on the published page after I published it. It is also not visible on the file manager, which is still showing up blank. I have included an image of the file manager so you can see that it knows the files are still there, they're just not showing up.

- Karen
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Stefan, Official Rep

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Hello Karen

Thank you for keeping us updated. As Laura said above, our engineers have been notified about your issue. I was able to replicate the blank File Manager in your specific account, and as it doesn't happen in my or other users' accounts, this error seems to be specific to your account. Please allow a couple of days for us to fix it for you. I'm sorry for the inconvenience this may cause.
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karen

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Ok,

Thanks for your reponse :)

- Karen
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karen

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Hi,

Have just checked my site again and the file manager is still not loading?

- Karen
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Stefan, Official Rep

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Hello Karen, I'm very sorry for the inconvenience. We will be able to get it fixed by early next week. I hope for your further patience. Thanks.
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Gop

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Hi Karen,

This is happening to a handful of other people as well. I hope Yola are able to get a fix on this very quickly for all affected.
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karen

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Me too Gop. I can't update my site and have to sit and wait...it's a pain but what can I do (patience is a virtue - apparently) :)
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karen

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Just wondering how you're doing with my file manager problem as I still cannot access it.

Thanks,

Karen
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Stefan, Official Rep

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Hello Karen

We are still busy working on a fix for this. I know it's expected much, but I'd like to ask you for your further patience. I'm sorry for the inconvenience this is causing you. We will keep you updated!
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karen

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Thanks :)
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karen

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File manager is back! thanks yola
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karen

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Scratch that last comment. I tried to make a new folder in my file manager and place a document on it so that I am more organised and it looped for a couple of minutes without copying anything and then my file manager disappeared again
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Stefan, Official Rep

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Sorry about that, Karen. A fix will be released soon. I have created a test folder named test-folder in your File Manager to check some things out, but I have the same problem as you – it just won't be displayed. If you type the word "image" into the search box, you will be shown the Create new folder option. Not really helpful, I know. We will need to be patient on this one, I'm sorry for the inconvenience, but rest assured it will be sorted.
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karen

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if I do a search for a folder I have already created, eg: starters, it finds the folder and displays it, same for other single files if I search for something, eg cheese, it finds documents that have cheese in the name and displays them.
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Stefan, Official Rep

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Right, Karen, that's what we found out as well. We are on it and will keep you updated!
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karen

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ok thanks :)
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Steven Houghton-Burnett

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This is still an outstanding issue - I have the same issue in File Manager today :-(
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Gop

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Hi Steven,

This is not across the board as I can use the File Manager. I haven't noticed any other reports currently so it's looking like a local issue.

I guess the first line of offense is to clear your browser cache; update your Flash and Java and see if that did the trick.

If you still can't get it to work then make sure your browser itself is up to date.

Try an alternative browser if those suggestions above haven't got you far.

Let us know how things go and good luck with this. Frustration is an understatement with these issues :)
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karen

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my file manager appears to load now, not sure why this hasn't been updated as resolved...