File manager down?

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
Hi

is the file manager down on your side? I've been trying to upload pics for the past few hours, but the file manager page comes up blank...

I havent changed my browser or any other settings recently, so i was wondering if you were going through technical issues?

thanks for your answer,

M
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fantou.melinda

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  • wondering?

Posted 9 years ago

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Sanja, Official Rep

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Hello Fantou.melinda

We are not currently experiencing any technical issues that would affect your file manager.

There could be a couple different possibilities for why this is occurring:

1. I am wondering what are your image file sizes? Sometimes if they are quite large, the file manager will freeze. I recommend trying to keep the file size to 100kb or less.

2. Another possibility is if you edited your picture using Photoshop. The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

If none of suggestions resolve the issue, then can you please also try clearing the cache in your browser to see if this makes any difference? Here's a link on how to do this: How to clear the cache in your browser

Please let us know how this goes.
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fantou.melinda

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Cool i cleared the cache and it is now working properly!

Thanks a lot for your very swift answer, I highly appreciate it.

Still very satisfied with yola :)

M
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Sanja, Official Rep

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I'm glad to hear that your file manager is working once again. :)
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Techjar

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Half the time, all it needs is clearing the cache. Not sure why, but it does. :P
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fantou.melinda

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Thanks to you Sanja, you rock :)