File Manager is not working

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
The file manager is not loading. I can't change the banner or upload any pictures. Not sure what is going on. Thank you!
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AmyP

  • 30 Posts
  • 2 Reply Likes

Posted 9 years ago

  • 1
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Amy,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. What browser and browser version are you using? Can you try a different browser?
2. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash.
3. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
4. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account...)
5. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)

Will you come back to us and let us know if any of the steps ehlp?
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AmyP

  • 30 Posts
  • 2 Reply Likes
Thank you. I updated the latest version of Flash and everything is working great. I love Yola. You guys are awesome.
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Emmy

  • 5892 Posts
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Wonderful Amy, thanks for letting us know!