File manager not working?

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Every time i try to change images etc on my website the file manager no longer works all the images are constantly loading and never actually load so i cannot select them?
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like

Posted 6 years ago

  • 1
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
I left it running all night last night and the images failed to load
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Justin

Can you please provide your domain name for us to track your Yola account and check? Please also let us know for which website this happens.

Something to check for you in the meantime:
What is the average file size of your pictures? We recommend to use pictures between 20 and 100KB for your website. Larger pictures can cause the File Manager, Sitebuilder, and your live site slow to load.

Leaving a loading process running for more than a couple of minutes mostly doesn't make sense. If glitches like this happen, you should close the dialogue box and/or refresh the page, clicking on your browser refresh button. If that or clearing your cache and cookies don't help, please let us know.
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
Ive tried the clearing the cache and cookie thing still makes no difference.

pictures sizes are also fine.

www.mjs-internet-traffic.co.uk
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
Right i have just checked something when i open the file manager directly by going to site/file manager.. all the pictures load instantly ! when i use it to change a banner by clicking browse uploaded banners that's when the error occurs. weather i upload one or not no difference the image doesn't load.
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Justin

Thank you for bringing this to our attention. I was able to replicate the error you are reporting in your Yola account. However, the error doesn't occur on other accounts we have tested. We will be looking into it as soon as possible and update you on this thread when we have any news.
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
Oh so its definitely not something i have done then lol... it was fine until 2 days ago so i don't know whats going on. thank you for your help look forward to a fix as its really annoying! I'm not able to edit my site pictures/logo etc :-(
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Justin,

in the meantime you can circumvent this issue by using Firefox and typing a random word into the search box in the top right corner of the File Manager. Then click on the "x" of the search box, and it should display all your files to you.
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
Hi Stefan thanks for that i can confirm that your suggestion does indeed work :-)
Photo of justin fantham

justin fantham

  • 301 Posts
  • 1 Reply Like
I see deleting the files didn't work :-(