File Won't Show Up On Site

  • 2
  • Problem
  • Updated 9 years ago
  • Solved
When I add a file widget and upload my word document file, it shows up in the preview but does not show up when somebody visits my site. I use Microsoft Word on my Mac, but it is still a .docx file. How do I make it accessible to people who are viewing my site?
Photo of Hilary Flippo

Hilary Flippo

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Posted 9 years ago

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Photo of Emmy


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Hello Hillary,
This appears to be a problem with the MS Office file extensions (xlsx, pptx, docx) in Internet Explorer. To remedy this you will need to save your file as a .xls, .doc, .ppt file; then you will be able to download your document and have them open correctly on your site.

Hope that helps!

Kind Regards,