Firefox 3.6.3 uploading files in filemanger Freezing and not uploading

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
Using firefox 3.6.3 and having problems uploading files... the progress bar reaches 100 percent with the filename and then freezes and hangs at 100% click cancel to escape upload and Firefox goes to a not repsonding state and doesnt recover have to forcefully close it through task manager.

Have tried with multiple file types and still have the same problem
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Kevin

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Posted 9 years ago

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Marije, Official Rep

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Hi Kevin,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. Check what version of Flash you have installed. In order to find out click this link. Please ensure you are using the latest version of Flash.
2. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
3. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account...)
4. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)

If none of the above steps help, could you let me know:
1. What is the file size and format?
2. Does using a different browser help at all?
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Kevin

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Just tried on IE8 and works fine?

Flash Version WIN 10,0,45,2
Cache Cleared
And Cookies accepted

HTML pages were being uploaded
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Marije, Official Rep

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Kevin - could you post your site's URL so that we can take a look?
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Kevin

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I havent got anything published yet as new to Yola and just seeing what it can and cant do at the moment
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Kevin

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Tried uploading in IE8 and it says its uploaded but dont see files once uploaded... now trying to work on a different connection
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Kevin

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Is there a restriction on what files can be uploaded?
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Marije, Official Rep

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Hi Kevin,

HTML files are restricted if you have not upgraded to Yola Silver (previously Yola Pro). Are you using Yola Silver/Pro?