FIX my Email Login Issue today!

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  • Question
  • Updated 6 years ago
Resetting the password, no matter how many times you tell me to does not help me log into my yola mail. I am going into my busiest few weeks of my business and am losing customers DAILY because I have no way to answer my emails. I need this fixed, now, not in another 2 days....Can someone actually fix this!
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Jennifer Shute

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Posted 6 years ago

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Jennifer Shute

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Website: BDTaxPlace.com
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Gop

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Hi Jennifer,

May I suggest an interim solution for you until Yola can fix the mail problem?

Create a contact form and use another email address in the interim. This will keep you contactable for now.
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Jennifer Shute

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It's from advertising that people have the email address as well as from business cards and past customers
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Monique, VP of Customer Support

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Sorry, ignore my previous deleted response. I misread your domain expiry date. However, your Yola Mail did expire on 2011-12-10.

Your domain and Yola Mail are linked and should be renewed at the same time. I have reviewed your domain renewal payment and your Yola Mail mailbox was not renewed which is the reason it has expired.

If you could purchase a new mailbox, then our engineers will add the registration period to your existing mailbox and reinstate it for you.

To purchase a new mailbox please follow these steps:

Go to your Yola Mail page after logging into your Yola account.
Click on "Get an additional mailbox".
Follow the steps to purchase a new mailbox (as per the original steps on activating Yola Mail).

Please let me know when this has been done and I will send your case onto our engineers to action.
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Monique, VP of Customer Support

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Thanks Jennifer - we will sort this out asap.
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Jennifer Shute

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Thank you so much!
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Monique, VP of Customer Support

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Done! You should be able to access your mail now. If not the password reset instructions Diane sent you should now work. If you have any trouble please let us know!
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Jennifer Shute

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Wow, that was fast!!!
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Monique, VP of Customer Support

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We got lucky - the engineer who does this (Deon) happened to come online even though it is after hours for him. Very sorry about all the stress on your side, and thanks for doing the renewal!