Font Color Tool Problems

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress

I’m experiencing a bit of a problem with the Yola Site Builder and I was hoping someone could look into for me.  I’ve been experiencing the problem for the past few weeks.

When using the Text (old) Widget, and trying to change the text colour using the ‘Font Color’ tool, if I try to select any of the colours from the top row (i.e. any of the nine shades from white to black) then instead of changing the text colour the Site Builder simply refreshes the page (losing any unsaved work) instead.  As such, the only way to select one of these colours is to copy and paste text with this colour from a previously created page.


However, this problem doesn’t seem to happen when I’m using my work laptop!

Here’s some key details that might help when looking into the matter:

Home PC (which I experience the problem with):

Browser:  Firefox (Version 39.0)

Work Laptop (which I do not experience the problem with):

Browser:  Internet Explorer 11 (Version: 11.0.9600.17914)

I can also confirm that I have already cleared my cache / deleted all cookies on my home PC.

Many thanks for any help you can give me with this.

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Chris Hall

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Posted 3 years ago

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Sanja, Official Rep

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Hi Chris, 

There is an issue with the color not holding in the old Text Widget and the page refreshing after selecting the color. It seems specific to Firefox. 

Our engineers are looking into this and determining the best course of action. 

In the meantime, using an alternate browser such as Chrome or IE will work. Alternatively, you can also use the new Text Widget as well. 

Hopefully, you can use these suggestions until a fix is in place. 
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Chris Hall

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Hi Sanja - many thanks for the response.  I'll continue to copy and paste already formatted text from other pages on my site until the issue is resolved (this seems to work but is a bit of a pain).

Re the 'New' Text Widget.  This is no good for editing my website with because the vast majority of my site was created a number of years before the New Text Widget was put in place.  Using the New Text Widget / Style Designer causes massive problems across the entirety of my website - ruining the look of all the text and destroying the overall consistency to the website.  If you remember back when the Style Destroyer Designer was first put in place, I was one of those that encountered big problems which thankfully resulted in the (old) Text Widget being reinstalled.

Fingers crossed the (old) Text Widget is fixed sometime soon.

Thanks again for your response.

Kind regards,

Chris

www.dlsreviews.com

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Steve Beddard

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I too have had this problem. One trick which might work is to use the normal main color for text and then save it, then highlight and select change color - it might work THIS IS ONLY MY SUGGESTION I`m no geek or expert, just happened to work for me. I share Chris`s comments on new Text Widget - despite the praise for the all-singing-all-dancing new text widget, I am so old-school and prefer the old style text which as pointed out is good for editing...
Steve
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Chris Hall

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Hi Yola - could someone please let me know what progress you've had with solving this problem please?  It's quite frustrating and is causing me unnecessary steps everytime I update my website (adding on additonal time for simple updates).

Please note the problem has been going on for well over 2 months now.

I look forward to hearing back from you.

Kind regards,

Chris
www.dlsreviews.com
(Edited)
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Jane

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Hi Chris,
I have had the same problem for a couple of weeks now. I now use only the old text editor and to change my colors I use the html editor putting the proper color code in, instead of clicking on the one I want in the color box. It works for me. I hope it does get fixed though, it's inconvenient not to have use of that top row of colors.
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Chris Hall

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Hi Jane - what I've been doing is copying-and-pasting text with the colour I want from other (pre-existing) pages on my site, then typing over the text on my new page.  As you can imagine - a bit of a pain, but I assumed Yola would get it sorted asap.  Unfortunately the problem (when using Firefox) still remains.

However, if you use Internet Explorer, the top colour row actually works fine.  But then, if you copy and paste text from different pages (which I also need to do on my website whenever I create a new page/review for unrelated reasons) then in Internet Explorer it changes the font and size which is even more of a pain.

So in a nutshell - Yola comes across as a bit of a amateurish mess at the moment.  And has been for a few months.  Hopefully someone will get on to fixing this soon as the current 'work arounds' detailed above are a bit of a pain, and to be honest, we really shouldn't need to resort to using them over such a longer period of time in order to simply change the colour of basic text!

Yola - please respond...

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Jane

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Hi Stefan,
I like using Firefox because I have found it to be compatible with ALL of Yola's tools. None of the other browsers are.
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Stefan, Official Rep

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Thank you for your feedback, Jane. I also prefer using Firefox, and I can confirm that it works very well with Yola.

If you keep experiencing problems with arranging your header and logo, please create another thread, posting your website URL, so things don't get mixed up and we can have a look.
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Chris Hall

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Hi Stefan - thanks for the reply.  Yes, as already stated in my posts I have used Firefox and IE.  However, using other browsers brings up different problems again (as already mentioned in my above post).  I think what Yola need to do is actually fix the problem rather than just suggest using a different browser and sweeping the whole thing under the carpet. 

Has there been any progress at all with this?  So far it's taken the team over two months - so must be one hell of a problem to fix.  Perhaps Yola should think about getting some outside resource in to help?  Just a suggestion.

Jane - Yola do already know about the issue.  If you look to the top of the thread you'll see that I reported this issue over 2 months ago (in fact it's been a problem for longer than that) and Sanja @ Yola acknowledged shortly after I originally reported it, and stated that they were aware of the problem (and suggested two work arounds which unfortunately neither really work for my site).

Can we please have a progress report Yola? This ongoing issue is making updating my site unnecessarily difficult.

I look forward to hearing back from you.

Kind regards,

Chris
www.dlsreviews.com
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Jane

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I am happy to say that my problem(s) are all fixed. I had updating to do. My computer had lots of them plus FireFox needed it. I believe that was the root of all my problems.

I am so HAPPY. And in the process I have found out that I do like my main header where it belongs after all.

Check out my updated Home Page @ www.moopaw.com. Let me know what you think
(Edited)
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Laura Thomas, Social Media Coordinator

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What a difference Jane, your page looks great!
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Laura Thomas, Social Media Coordinator

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Hi Chris and Jane,

I wanted to hop in to clarify, that yes, we are aware of this problem and it is logged for our engineers. However, as the problem relates to our old text widget, it is not a high priority for them to address it, nor will it be going forward. We have committed to leaving the old text widget active and available for our valued customers who feel too invested in it to make the switch to the new text widget. Still it's important to note that the reason we replaced the text widget over a year ago is because we were fully aware that it was rapidly becoming outdated technology that was going to continue to be less reliable. No amount of engineering resources will change that and we feel it's important to focus on the technology we are moving forward with as opposed to the technology we have already replaced. The ideal solution is to move all of your text to the new text widget if using an alternate browser or the other work around you have described is not suitable to you. As we have said before, we strongly believe this is the way forward even if the transition is challenging in the interim.
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Chris Hall

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Hi Laura - thanks for the message.

I understand your position, but moving over to the new text widget isn't really an option for me as I literally have hundreds of pages that would need some serious amount of reformatting if I was to move over to the new text widget (I believe you looked into this a while back for me and agreed it was a problem).  We're not just talking hours of work - I'm pretty sure we're talking weeks.

I originally chose Yola as my site builder because I felt it would offer the site building facilities that allowed simple updates and easy formatting.  This is essential for a site like mine.

Had I known that a few years down the line I would need to give my entire site a complete overhaul in order to fit in with the plans of your engineers I probably would have gone elsewhere.

The colour tool in the old text widget was working fine up until around 3 months ago.  Can one of your engineers not spend an hour or two (over the next few days) looking at what they did that suddenly made it not function properly?  I've invested so much time into building my site using Yola. I'm now getting increasingly concerned that Yola isn't the right site builder for me (or anyone who plans to keep a website with Yola for longer than a couple of years).  Which is a real shame.

Alternatively, could one of your engineers possibly look at assisting me with moving my entire site over to the new text widget?  Maybe there's a way that I'm not aware of that wouldn't amount to weeks worth of work, with my website unable to be updated the entire time?

I appreciate where your coming from, and that you want to keep advancing your site builder functionality, but I'm not sure exactly what the right move for me is now.

If it's unlikely that Yola is able to accomodate a site like mine any longer then I would be very grateful if a Yola engineer could provide me with some guidance on how I can move my site over to a different provider.  Obviously a full refund on my subscription will also need to be provided if this turns out to be the case.

I really am very saddened that it may come to this, as I have invested so much time and effort into building my site through Yola.  However, hopefully we can meet halfway somehow.

I look forward to one of us hopefully finding a resolution for this.

Kind regards,

Chris

www.dlsreviews.com
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Laura Thomas, Social Media Coordinator

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I really appreciate your thoughtful reply Chris, and I assure you we know the idea of updating websites with a lot of pages or content such as yours is a daunting proposition not to be taken lightly. I'm not sure if there's any way to accommodate any of your requests but I am going to discuss them with some people here and see if we can come up with any ideas.
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Jane

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Chris do you have a paid version of Yola? Mine is still in the Free Zone. Maybe that's the problem. That would mean you are paying for what most are getting for free. Something to think about.

Another Thought:

I don't like the new text widget. It doesn't have all the features of the old text widget. Although I have mixed old and new on the same page and there is no difference in what others see, when published.
(Edited)
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Laura Thomas, Social Media Coordinator

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Hi Jane,

The text widget is the same on all versions of Yola and is not related to our premium hosting subscriptions. I would also like to add that the functionality to customize text may seem more limited in the new versus the old widget but in actuality the aspects of text customization are far greater when you utilize the settings in the Style Designer. It's there you can customize everything from the size to the letter spacing and line height. You actually have far more control over the display of text using this tool then in the old text widget.

Of course, none of this helps Chris with the trouble of having to make a herculean effort to move over to the new one. I would also urge consistency if at all possible because any settings you do make using the Style Designer will only be applied to text in the new widget.


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Chris Hall

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Hi Laura - thanks for coming back to this thread.  To be honest, all I want is to have a site builder that's easy to make simple text updates on.  My website's not complex.  It's mostly just text.  But there's hundreds of pages that all require the same formatting.  Yola used to be able to accommodate this.

I've had a look around on the net and it looks like quite a few other site builders are able to provide a service that's more stable than Yola.  I think it may be time to bite the bullet and move my site elsewhere if the engineers are likely to leave problems on the Old Text widget for months on end; prioritising the New Text Widget and newer customers.

Laura - for moving my site over to a new provider, is there a way of downloading all of my pages including the images and layout etc so I can see if its possible to upload it onto another site builders system?  Also, will it be easy to transfer across my domain name (dlsreviews.com) which I pay for through Yola?

Incidentally, when it was first launched I had a play around with the Style Designer and noticed a number of pretty big (and quite fundamental) flaws with it for a regular user like me.  If there was a way that my site could be moved over to the new Style Designer then I'd still have a number of concerns which would need to be sorted out before I could continue adding reviews to my site.

Jane - yes I pay for an annual subscription to Yola.  However, I don't think this affects any of the site developing tools.  The problem is that I started building my site on Yola many years ago and when they launched their new text widget (the dreaded Style Developer) they didn't take into account those that already had their sites with them.  It's because the issue I'm facing is entirely Yola's doing which is why I'll be seeking a full refund of my annual subscription.

Finally, I just want to remind Yola of something.  Around 3 months ago the Yola engineers did something to the old text widget (which many customers still rely on) that caused a problem with its use.  The Yola engineers were duly made aware of the issue and acknowledged it was a problem and they would look into it.  Over 2 months later the problem which they caused has still not been fixed and it has been openly confirmed that this is because it is not a priority for them as it is to do with a text widget that mostly only affects long-standing customers.  All of this statement is pure fact but shows a worrying side to how Yola is going.

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Laura Thomas, Social Media Coordinator

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Hi Chris,

As I mentioned in my last reply I don't know that we can accommodate any of your requests but I haven't had a chance to explore them all with my colleagues as of yet. I can tell you that we do not offer a site download feature, but you can extract all of your files from your File Manger.

Here's how to do it:

1.   Click on Site > Content > File Manager.
2.   In your File Manager, your files by holding down the shift key (for Windows) or the cmd key (for Mac) while you are making your selection.
3.   Once you've selected all your files, right-click and select "Download as Zip".
4.   Select where on your computer you'd like to save the Zip file and click "OK".
5.   The files will be downloaded to your computer.

For your text, you will need to extract it manually.

On some of your points I'm afraid we must just agree to disagree but I do want to address your statement that "there's hundreds of pages that all require the same formatting.  Yola used to be able to accommodate this." The old text widget requires formatting to be set up every time you add new text, so to your point, that is exactly what the introduction of the Style Designer and new text widget delivers...the ability to format all your text to be uniform one time. Besides ease of use it ensures cleaner and more consistently formatted websites. If you haven't looked at the Style Designer since it launched, I encourage you to create a new site and try it again. If you choose to move on to another provider instead we certainly understand and wish you the best. You will need to contact us direct in order to process your cancellation and refund request.
(Edited)
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Chris Hall

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Hi Laura - thanks again for coming back to me.

Without an easy way of downloading and transferring my site (which is 99.99% text) to another provider, I think moving away from Yola would just be a case of cutting off my nose to spite my face.

I think the best option is to try to meet half way if it's at all possible.  I hope you agree?!

Hopefully after you've consulted with your engineer guys you might be able to come up with a better solution than the ones I'm currently toying with.

However, one option I have in my mind is that with the help of your engineers, we could get my site moved over to the Style Developer, and page-by-painstaking-page we reformat the whole thing.  There's only one of me, but if I had some help from you guys maybe we could get it done in a week?  Many hands make light work and all that!

Option two is I stay with the Old Text Widget and you guys re-think your decision to leave us longstanding customers at the back of the queue when things go wrong.  After all - if it's your mistake, you should be doing your very best to fix it.

Personally option two seems the most sensible and practical one to me.  You may disagree or have some other ideas (which I'd love to hear).  But I think it's wrong just to abandon people who have done nothing wrong other than stay with you for many years.

Here's hoping we can come to some agreeable arrangement from both sides.  And please do bear in mind that none of this is because I've done anything wrong other than be loyal to Yola.

All the best,

Chris
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Laura Thomas, Social Media Coordinator

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Hi Chris,

I appreciate your patience while I have discussed your situation with my colleagues. I am going to follow up with you via direct email with our proposal for how to move forward.