For a few weeks now, the traffic report for my site isn't working.I have contacted you several times, but no response

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  • Problem
  • Updated 5 years ago
  • Solved
our site, tipsterwarehouse.com is not tracking traffic

We have contacted you multiple timea about this
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Darren Moore

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  • frustrated

Posted 5 years ago

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Stefan, Official Rep

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Hello Darren

I can only find one e-mail sent by you which wasn't treated as a Premium Support e-mail for some reason. I'm sorry for this, and we'll investigate why this happened to your e-mail.

When I check your Yola account, I can see this for your Site Traffic statistics:



Could you maybe post what you're seeing, or is this not what you expect to see?
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Darren Moore

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We're expecting 40+ hits per day.
On Saturday alone we had at least 150 - we know this as we have that number of forms completed on our site.
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Stefan, Official Rep

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Hello Darren

This problem may be related to the Javascript Code you added to your Site Header section in the Site Tracking Code area. Can you please try removing it and see if that solves the problem? The Site Traffic records will update after 24 hours.
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Darren Moore

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The tracking has worked since that was added.
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Laura Thomas, Social Media Coordinator

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Glad to hear it Darren! Also, as you seem committed to monitoring your website traffic, I wonder if you've considered adding Google Analytics for more in depth analytics?

It's easy to do, check out this tutorial!
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Darren Moore

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I didn't mean the yola tracking, sorry.
I meant that the javascript header isn't causing the problem, as tracking has worked during the time the header has been in place.

the yola tracking still isn't working
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Laura Thomas, Social Media Coordinator

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Hi Darren,

I suggest you add Google Analytics as suggested above so we can compare the results. Let us know if you're willing to give that a try!