Forget password for login to yola

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
i cannot login to my account and i try to sent mail to reset password but still not receive reset password mail from yola then i fill form my detail and website name but still not receive mail. Now i can not edit my website , any one help me how can i get back my yola account please mail me this email address neon.nmn@mail.com
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like

Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello neon

Have you checked the Spam and Junkmail folders of your e-mail account? If you don't find our e-mails there, you will need to contact our Support via our Contact Support Form to regain access to your Yola account. Thank you for your understanding.
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
Thank for your reply, One is done!
I have two Yola account, another one account still i cannot log in.
Again, i summit my mail to reset password then i received mail that
( I see that Francois replied to your earlier email on this same issue. Please reply to that case #352385 so there is no confusion. Thanks!....................................)
I check spam mail, inbox and other folder but there has no reset password mail.
what should i do for that?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello neon

I can understand that not being able to log into your Yola accounts must have been very frustrating for you.

I have seen that you posted multiple times about the same issue on our forum. Please note that this actually slows down the process of helping you. From the e-mail you quote in your last post on this thread I can see that Fran├žois has been in touch with about this issue via e-mail.

As this issue relates to the security of your account, we encourage you to rather use our private support channel to resolve it. Can I please ask you to stick to the e-mail conversation you currently have with our support team as this will enable them to assist you best? Thank you for your understanding.
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
Thanks for your reply my post.
Another one account still cannot login.
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello neon

Please stick to the e-mail conversation you are having with our support. This will enable us to assist you best. Thanks.
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
I received this mail only i still not get the link where i can type new password.

(Hello,

I hope to be of assistance to you.

You can reset your password as follows:

Click on the "Log In" link in the top right hand corner of the Yola homepage.
Click on the "Forgot password?" link near the bottom of the pop-up login box that appears. Alternatively, you can click on this link.
Fill in the email address you used to create your account.
Click on the "Reset password" button.
An email will be sent to you with a link to click on. Check your email inbox (and the Spam/Junk folder if you don't receive it).
This link will take you to a page where you can type in your new password.
You will then be able to log into your account with your original email address and your new password.

Please let me know if you have any trouble with this.

Kind regards,
Sanja
Senior Community Support Specialist

(For fast, friendly community support join us at Get Satisfaction! | Visit our Support page for step..............................................................)
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello neon

Can you please clear your browser's cache and cookies and try again? If you still don't get the link, can you please post a screenshot of what you see when you click on "Reset password"?
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
still not receive reset password link mail.

Step1


Step2


Step3


Step4


Step5
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Sorry to hear this neon. We are unable to reset your login details based on a forum post, rather you'll need to contavt us direct so we can verify your account ownership and assist you with regaining access to your account.
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
I still waiting to login to my yola account.
where should i sent my Yola receipt for prove to reset account.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Have you sent an email to support@yola.com yet? If so they will direct you for any follow-up requirements neon.

Goodluck with this
Photo of neon

neon

  • 13 Posts
  • 1 Reply Like
Thank you soo much for reset my accounts.
Now i can Login to all my accounts.
Thank to all yola staffs.