Setting up an SSL certificate using Cloudflare

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  • Updated 4 years ago
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Greetings. I'm asking the query on here because the Yola folks have not responded to my four important questions regarding four serious bugs that haven't been answered. Thus, this is a long set of queries because my questions were not answered. I will be closing my account with Yola soon if this doesn't work, sigh.

To begin: I have an online store at ayuttaya.yolasite.com that is designed to do one thing only: sell my mp3 music as downloadable files.

Bug 1: There is a serious bug on SSL encryption. With Silver it is said that you get to activate Stripe for free when you open the store. Well, it isn't true because you have to get an outside vendor for a SSL 128-bit encryption, which can range from $20.00 to $500.00. However, when you enable "Stripe" and start buying from it (I tested this with my own purchases as well as having friends purchase from the site), the page on my site where the transaction is processed says that there is already 128-bit encryption in large letters. The folks at Stripe said there is no encryption. The url line, however, does not show the padlock symbol to indicate a secure transaction. The folks on Yola have not responded to my question via email and it's been close to five days (as I'm hoping to send them a screen capture of the checkout page where Yola says there *is* 128-bit encryption). Stripe is asking me to contact Yola but no one from Yola has answered this question. I've closed my Stripe account because of this runaround. 

Bug 2: Also I noticed there are Paypal buttons one can insert. Do you need to pay for the online store package to be able to use Paypal? If not, I will consider asking for a refund from the extra 10 dollars they will be charging and the 4.00+$ they already did just to open the online store since there is an element of false advertising here. Why am I asking this? The "catalog" on the online store does not show any records anywhere of Paypal purchases made--I have to go to Paypal myself to see the transactions (so what's the purpose of having the "catalog")?

Bug 3: Now that I no longer use Stripe, I'm only using Paypal for my store. However, when one makes a Paypal purchase, no download prompts for the mp3 are forthcoming. That said, emails were sent to me and the buyer that payment by a customer has taken place, but the customer receives no link to download the mp3 file. I thus have to monitor my email all day to see if someone buys via Paypal. When they do, I have to manually send them the file via the email they registered with Paypal. How do I connect the Paypal purchase with automatic downloads to begin for the customer upon Paypal payment?

Bug 4: Nowadays, when I fill out a question on the help page of Yola and send it, there is no email confirmation saying my question was received and will be answered. After one presses "send" on the Yola help page, it presumably sends the message but no confirmation is sent to my email thus no proof that it ever reached a Yola tech.

I'm sorry for this long essay. These are questions that Yola and Stripe have not been able to solve, and as such, my store is not working at 100% capacity. Thank you for any help coming this way. Please keep in mind that if I knew a lot about computers I wouldn't be asking any of these questions...

Sincerely,

Jack
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iIIlIIlii

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Posted 4 years ago

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iIIlIIlii

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The website has been fixed by Sanja. But more importantly I also wanted to take this opportunity to apologize to Sanja and those readers on this blog who saw me get very frustrated. It was definitely uncalled for--regardless of whether the site has been fixed or not. Thank you Sanja for your utmost professionalism and patience.

May I suggest to Yola (and I noted something to this extent in one of the customer satisfaction surveys that came my way about 2 months ago): a) have a blurb indicating that there is indeed a steep learning curve for non-computer programmers; b) have a glossary of terms that are used by Yola regarding programming language and c) perhaps have some wording on how December might exhibit response lag due to the holidays; finally d) perhaps have a live tech callers can actually talk to. Text never conveys tone effectively and a lot of misunderstanding can follow. 

Jack
(Edited)
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Sanja, Official Rep

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Thanks so much Jack. I'm just glad that we were able to sort it out and thank you for giving me an opportunity to do so.