Free domain name problem

  • 2
  • Problem
  • Updated 7 years ago
  • Acknowledged
I am trying to sign up for the free domain name offer happening on yola right now, but the website keeps saying there was an error in accepting my credit card information ALTHOUGH I have been charged $1.00 five times today. I called Visa and apparantly 4 of those charges got deleted, but I am still being charged $1.00 and still can't publish my website with my "free" domain name. Please help!!
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ahoyhoy

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
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Justine

  • 751 Posts
  • 45 Reply Likes
Hi Kaelyn,

Thanks for letting us know about this - I understand it is frustrating. I am referring you to our Payments department, and they will get back to you within 48 hours. I have also referred the email you sent to support@yola.com to them.
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Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Kaelyn,

We have received your email in support, and I have just responded to it.

Thanks,
Jackie
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ahoyhoy

  • 2 Posts
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Thanks ladies! It is all fixed now!!