frustrated and getting no were!

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Please help me asap! i cant log in to my account and i get no support from yola! although i pay for it! my account is locked of the password had been changed! im trying to contact you for the past few days now and no answer is there some one at your offices please give me a number to phone and not the one on the website as it is not working. my credit card details in on that account and if some one loges in to it they can see it its a high risk! please contact me asap sriley@live.co.za
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Steven Riley

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  • frustrated

Posted 4 years ago

  • 1
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Steven Riley

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i have a yola silver package but i get no sport!!! im starting to get frustrated now!!!!!!!!!!!!!!!!!!
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Steven Riley

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support
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Monique, VP of Customer Support

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Hi Steven

I see our team is working with you on establishing the ownership of the account. They are reviewing the information you provided and will reply to you on your email case.
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Steven Riley

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how long will this take because no one came back to me and said that they are busy working on my case? and its been days now.
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Stefan, Official Rep

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Hello Steven

I can understand your frustration on this matter. While I can't make any promises time wise as we are experiencing high volumes, I can assure you that your e-mail case will be investigated. Our team has been made aware of your issue and will respond to you as soon as possible. Please note that for security reasons, we cannot assist with any account-related requests on our Support Forum in general, I'd like to ask you to follow up with us on this via e-mail. Thank you.