function smarty include

Problem
Updated 8 years ago
Solved

function.Smarty-include - Hi guys my google webmaster tool is showing this crawl error for www.courierquotes.com.au then function.Smarty-include I am getting hit for ranking points could you help me clean this up

Aus Ebay Freight

41 Posts
2 Reply Likes
Australian Couriers

Posted 9 years ago

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67 Posts
11 Reply Likes

Hi Aus -

Can you give us the exact error so we can look into this?

Thanks!

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi Stephanie,

Heres the trick: If I post the link on the forum it will do my rankings damage if you take http://www.courierquotes.com.au/ function.Smarty-include 404 (Not found) 1 pages 10/15/10 ( join the two together that's the crawl error in web master tools

2010-10-20T23:13:26+00:00

Laura Thomas, Social Media Coordinator

4536 Posts
211 Reply Likes

Thanks Aus, we're having one of our engineers take a closer look.

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67 Posts
11 Reply Likes

Weird - thanks for the additional information, I'll have an engineer take a look.

Thanks!

67 Posts
11 Reply Likes

Aus - have to ask, is there ANY more technical info you can provide? How exactly are you getting the error, is google webmaster telling you it's hitting an error crawling the site?

We've been looking into this, not sure what's up yet, your 404 pages do appear to be working fine. But we're looking!

Thanks!

Stephanie

Aus Ebay Freight

41 Posts
2 Reply Likes

95 crawl errors now all over the blogs impacting the catagorie level pls see ( and join )

http://www.courierquotes.com.au/ couriers%2Fcategory%2FAir%20Freight

Aus Ebay Freight

41 Posts
2 Reply Likes

I can email you the crawl errors from google webmaster tools -

heaps of them impacting rankings

http://www.courierquotes.com.au /international/tag/freight

looks like its impacting the tags and the titles of the blog pages

Aus Ebay Freight

41 Posts
2 Reply Likes

Just tried to remove the blog and place back on , also unpublished and republished ...no luck yet ..help

67 Posts
11 Reply Likes

Hi Aus -

Please send along the errors to support@yola.com or put them here, we did look and have been unable to replicate on our end.

This url: http://www.courierquotes.com.au/inter... is a 404, I'm not sure what I'm supposed to be seeing there?

Thanks!

Stephanie

Aus Ebay Freight

41 Posts
2 Reply Likes

I have sent a screenshot of gwt to the above email , Yola creates catagories and tags in the blog, in turn creating the above urls for some reason the urls are turning to 404 and are causing ranking concerns . Really appreciate your engineering support here to investigate why I have 95 blog related crawl errors showing as of last week

67 Posts
11 Reply Likes

Thanks Aus, we will look into it!

10698 Posts
495 Reply Likes

Hello Aus

We cannot seem to find any screenshots. Do you mind re-sending them to us? Thanks so much!

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi guys screenshots resent appreciate your kind support to help me with my crawl errors

67 Posts
11 Reply Likes

Thanks Aus, I got the screenshots and will be having an engineer look into this today.

67 Posts
11 Reply Likes

Just an update on this - we have identified what the problem is, and it's definitely effecting ALL users with blogs right now. We're in the process of getting a fix out, and I will comment here as soon as it's out...should be today or tomorrow at the latest.

Thanks!

67 Posts
11 Reply Likes

All should be fixed now!

So for Aus, as well as any lurkers who may have had this issue - you need to do two things to resolve this, and they must be done IN THIS ORDER:

1) Go to yola.com, log in and republish your website.
2) Go to google webmaster and re-verify/update your sitemap

After you do this, google should not show any errors anymore. If you do see any errors, please let us know asap, either by commenting here with the exact text or sending a screenshot to support@yola to my attention.

Thanks so much for helping us find this issue!!

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi Stephanie,
Sorry guys fix has not worked

unpublished , republished , removed blog , put blog back still pages will not show

Sorry

http://www.courierquotes.com.au/ couriers%2Fcategory%2FCheapest%20Courier

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi Guys,
Sorry to be a pest - just hanging out for a fix appreciate your kind support

2010-10-27T09:43:18+00:00

Marije, Official Rep

4636 Posts
237 Reply Likes

I'm going to have to ask them to come back to you when they're next online - apologies for the delay in the meantime.

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67 Posts
11 Reply Likes

Heya Aus -

We're looking into it now.

Thanks!

67 Posts
11 Reply Likes

Aus - could you send along another email with screenshots?

Thanks!

Aus Ebay Freight

41 Posts
2 Reply Likes

Just sent through the crawl error report from google. They are the same urls that google can not find as per yesterdays, the blog function seams to have lost the catagories and tag urls :( traffic right down and blogs dropped off :(

67 Posts
11 Reply Likes

Aus - your category URLs appear to be working, for example: http://www.courierquotes.com.au/freig... or http://www.courierquotes.com.au/freig...

I'm not sure what you mean now by "losing" the categories and tag urls?

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi Stephanie,
There are 135 urls as per the google email just sent that are showing as 404 as per the several listed above. If you join the gaps in the urls above then you will see previous pages created by the yola blogs are all ( 135 ) showing as 404 errors which really hurts your rankings this started happening last week. Some blogs http://www.courierquotes.com.au/freig... work fine others are in real trouble as per the report sent to the support email ...or the ones listed earlier in the blog ...may need to join them

67 Posts
11 Reply Likes

Aus,

Can you export your error logs from google and send them over? I am not seeing any errors anymore, and your blog urls are working for me.

Thanks,

Aus Ebay Freight

41 Posts
2 Reply Likes

Hi Stephanie,
I hope you are well I have downloaded into Excel the 146 crawl errors and sent to the support email , Cheers and thanks a million for trying to save my site

67 Posts
11 Reply Likes

Awesome, I will take a look as soon as the email comes through.

Thanks for your patience with this, I promise, we'll figure out what's going on.

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