GBBO custom domain for two years, but is it really 18 months??

  • 1
  • Question
  • Updated 6 years ago
  • Answered
On June 21st 2011 I signed up through Get British Business Online
I received a Custom Domain www.thecelticseer.co.uk
Which I have for two years
Yet I received an Email from your company stating my website was being taken offline, although its now on free mode
How can this be if I still have at least 7 months left on my domain account

Domain: thecelticseer.co.uk 2 years £0.00 GBP

This is from the original email you sent me in 2011
Photo of The Celtic Seer

The Celtic Seer

  • 2 Posts
  • 0 Reply Likes
  • frustrated to the max

Posted 6 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hello,

The GBBO program includes free registration of a co.uk domain for two years and free domain hosting for one year. You still own your domain registration however in order to publish your Yola site to a custom domain, hosting is also required. You can upgrade to Yola Bronze, Silver or Gold in order to publish to your custom domain. If you decide to stick with Yola Free you can publish your website to a free .yolasite subdomain.
Photo of The Celtic Seer

The Celtic Seer

  • 2 Posts
  • 0 Reply Likes
It was published to a free domain on Yola but still using my www.thecelticseer.co.uk which you allowed to be done for the past few months, why change it now?

None of these things were actually mentioned at the start. that the domain is for two years we host for one year them you are left high n dry!!

I thought Yola was one of the better hosting sites, but just like all the rest you hide things in the small print!!

Well I'm afraid that as soon as I've migrated my site to another host, I will be deleting it here and will not return!
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
I'm very sorry to hear you feel that way. We pride ourselves on our transparency and we worked hard to communicate the terms of this excellent program. We feel an entire year of free hosting service and 2 years of free domain registration are a remarkable value for small businesses just staring out. In your case as you point out, you enjoyed a year and a half of free service. Our team has been sending email notices indicating that renewal of a hosting plan was necessary in order to maintain service and after multiple warnings websites were eventually taken offline.

We know you have a lot of choices when it comes to web hosts and we would like to remain yours but we respect your decision to make the move that is best for your needs.