'generating thumbnails' takes forever

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Why does thumbnail generation take so long when uploading images to a gallery? Sometimes it takes several minutes or even as long as 10. If it works at all. My images are sized at 8x10" and 72ppi. (~300k)
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Brian

  • 13 Posts
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Posted 7 years ago

  • 1
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Brian

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I'd really like to find a solution to this as it's taking me several hours to upload to a gallery.
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Nathan, Champion

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Hi Brian,

I am sorry that this is happening to you.

Can you let us know the following information:

- The browser you are using
- Your OS (Operating System)
- How many pictures you are uploading (at once)
- Your website's address

Thanks.
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Brian

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Hi,
I'm using Firefox 12 though I've had some similar problems with Internet Explorer.
Windows 7 64bit
Anywhere between 1 and 10 images.
http://pettepiece.com
It also happens with I add a photo that I've already uploaded.
Sometimes it works fine and other times it won't generate a thumbnail at all no matter how long I wait.
Thanks.
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Stefan, Official Rep

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Hello Brian

What can cause your thumbnails to not display is the names of your picture files. They may not include any special characters. Can you please check your file names and rename your files if necessary?

If that doesn't solve your problem or it wasn't the reason, please let us know.
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Brian

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Does this rule also apply to numbers and spaces? The files I'm trying now have both and there still seems to be a problem with it freezing up on the thumbnail generation screen or on the "saving" screen in the case of posting a single picture.
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Brian

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Updating a few simple pictures on my site takes hours.
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Stefan, Official Rep

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Hello Brian

I have checked your Yola account and created a test page called "Test" on your website pettepiece.com (don't worry, the test page is not in your navigation and you can delete it yourself at any time).

I tested two Picture Galleries, one of them with small, the other one with larger images, and both worked out fine for me.

I never use spaces in my file names, only dashes if necessary. Numbers are fine.

So it's difficult for me to diagnose the problem your are having from here. Maybe it's becaus of that general problem that I referred to above, and we're working hard on sorting it out.

Have you tried a different browser and on a different computer?