Get Satisfaction webcast: Yola fans don't want to miss this!

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  • Updated 9 years ago
Ok, so I need to confess something. I have been shamelessly bragging about what a great online community Yola has here in Get Satisfaction. Talking about champs, super heros, customers helping other customers, and all you good people who help make this the coolest spot on the web.

This discussion was caught on tape and will be broadcast at Get Satisfaction's next webcast! Join us as Amy and I discuss community management and our experience in Yola's Customer Support Community!

Link: http://www.getsatisfaction.tv/

Additional info: http://blog.getsatisfaction.com/

You can watch the broadcast at 10am PST (5pm GMT) on 6 May or anytime after by going to the link.

Hope to see you all there.
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Monique, VP of Customer Support

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  • proud of the Yola community!

Posted 9 years ago

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UK Duke, Champion

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exciting stuff, ive got my popcorn at the ready.
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INDI

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Hey :) sooooooo, what time is that in Aussie time pretty please considering it's already the 6th here now as I type ??
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INDI

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Thanks Duke
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Green Girl

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Duke, can you help me with some popcorn *wink*
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Sanja, Official Rep

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How exciting! I'm looking forward to this! Can someone bring the drinks too?! =)
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Alex

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i have a post it note next to my moniter with a reminder on it!
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UK Duke, Champion

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monique did you say this was 5pm GMT today - its 20 past i dont see anything.
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Alex

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i know... im stumped
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Monique, VP of Customer Support

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Oh dear! I must have had it wrong. So sorry. It is at 6pm GMT in that case.
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Alex

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ohh, i will change the post it note!

we all make mistakes, thats why they put erasers on the end of pencils!I

Will be Back!
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UK Duke, Champion

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that makes more sense. thanks Monique
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Monique, VP of Customer Support

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7pm South African time if anyone is interested.
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UK Duke, Champion

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well done Monique - very well spoken throughout - kind of sounded like you were in a cave but you were great - Lee.
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Monique, VP of Customer Support

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Yes - sorry about the echo. It was recorded in a big empty board room. Thanks for listening!
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Alex

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You go monique! you realy showed how your community got so successfull.

You Go Monique!

alex
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Monique, VP of Customer Support

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Got so successful because of you guys :)
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Sanja, Official Rep

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I just saw a webcast which talked about the different people in the neighbourhood. Is this the one? Or is there a different one?
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Alex

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thats the old one, the new one is at the top, where the live video should be.
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UK Duke, Champion

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its not that one, the link is under that - it starts with a image of monique.
your on it (sort of) fame at last :)
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Sanja, Official Rep

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Oh... I guess I can't see it yet. It's only 1:49pm here in Canada. So maybe I'll see it at 2pm my time.
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Emmy

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Hi littleus,
You need to click on the link "Watch Pre-Recorded Interview". Let us know if you have any trouble getting to it. http://www.getsatisfaction.tv/
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Sanja, Official Rep

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Hi Emmy

I must be missing something entirely. I clicked on the link you gave and what I see is this screenshot:

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UK Duke, Champion

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the link in yellow below the video
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Sanja, Official Rep

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It doesn't do anything... waahhh =( It just keeps opening up the same page. I'll try it in IE7.
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Randy

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Fantastic webcast Monique!
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Alex

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I See This!



its all squiff on my screen.
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Green Girl

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I can only see Monique, the video doesn't play.
India is GMT+5:30.. so 6pm GMT would be 11:30 here in india..
it means few more to go..
But you people say its already there!
I am confused!
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Alex

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well, me and lee are in the UK we can see it, monique in south africa can see it, you and littleus cant... problem!
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UK Duke, Champion

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@ littleus & monica - try to watch it here http://yolavideo.synthasite.com/
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Alex

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nice idea lee!
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Monique, VP of Customer Support

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Cool, thanks! Quick work there Lee!
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Monique, VP of Customer Support

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Hi Guys

It is available worldwide now via that link.

Unfortunately I haven't seen the whole thing myself yet :( Waiting for the video to download. Monica - might be the same problem for you.
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Emmy

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Hey Monique,

You were great! You really have pioneered an awesome community here in Get Satisfaction, I am super proud to be a part of it!

Your devoted supportlette,

Emmy
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Monique, VP of Customer Support

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Thanks Emmy. Monique asked me to tell you that she would have quit long ago without Emmy, Jeremy, Kershnee, Ruth and Marije :)
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Sanja, Official Rep

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I finally got to see it! It didn't start until 2pm my time. Great job Monique! I am definitely glad to be a part of this community. BTW.. I just love your accent! =)
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Monique, VP of Customer Support

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Thank you. That is a real, authentic South African accent. Hope it was understandable to everyone! Thanks for being one of our champs!
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Green Girl

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At last I could see it!
Monique you sound 'cute' and 'matured' at the same time!
How can you manage it? *waiting for some tips*
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Monique, VP of Customer Support

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Hmmm - not sure. I just found it hard to listen to my own voice. Glad you liked it though :) I heard your voice once too on your talking avatar. It was lovely! I have no advice for improvement :)
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Alex

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i cant listen to my own voice either, its wierd.
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Jeff White Hawk

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Sounds like fun I might watch it sometime.
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KanThaiDecor

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Cool...I just went to the local video store and reserved a copy in advance of its release....On the more serious sort of side...I really liked your comments about having a sense of humor....There have been times in the course of everyday business, where I think a sense of humor has been the only thing that has kept me at least within site of being sane.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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M... Super duper job Girlfriend. ;) LOL

Seriously, a fabulous job of conveying all that is good about an already great community and product. I am glad that I came by today and saw what was going on as I so enjoyed your wonderful thoughts and input on the entire subject. As well you helped so many current and future GS company users in fast tracking their learning of the ins and outs or community support. I think it was YOU who has raised the bar for all those thousands of other companies using the GS service.

And to think we YOLA Champs were used as an example in two GS webcasts. I feel immensely honored to be even a small part of something so grand...

Sad that my computer crashed after I tried to pick up a skype call while the webcast was paused. I had to reboot and lost out on saying hello in the chat.

Back to thinking of new products... LOL It is so much fun ;)

XOXOXO Ed
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Boomer, Champion

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Monique, you are truly a great asset to Yola and all your customers on GS.
Very well done and nicely spoken.

Hey!.......How come you didn't get to wear a Yola T-shirt ???
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Monique, VP of Customer Support

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John, Ed and Boomer, thank you very much!

I can't give enough credit to everyone in our community for what Amy described as "the holy grail". It really is all about you guys. I had a much longer answer where I spoke about specific contributions to the community by so many super people but it had to be cut down in the interests of time. Amy had so many great questions, and as always I had too much to say for myself :) But I am glad they were able to get the essence of the conversation so well.

We actually wanted to do it as a video recording but there were unanticipated technical problems. I was secretly glad though. I am more of a radio personality than a TV person :) So sadly, Boomer, by Yola t-shirt was not on display this time round.

My next plan is to do a Webcast series for Yola to help people build their sites. Something we have wanted to do for ages, and now that I have gotten over my stage fright I feel I need to commit to this publicly and follow through.

Watch this space for announcements. . .