GetSatisfaction link and other links in a NEW window

  • 2
  • Idea
  • Updated 7 years ago
  • Not Planned
As the community support is powered by GetSatisfaction for Yola, on the top left there is their logo which directs to their website. When clicked, it opens their site for sure but in the SAME window. Better to amend the code (if possible) to open the link as well as other third party links (incl. member URLs) in a NEW window/tab. Right?
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beachtravelsMaster

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Posted 7 years ago

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Monique, VP of Customer Support

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Hi beachtravels

Thank you for the suggestion. However, there is quite a lot of debate around whether having links open in a new window is best practice or not. See this article for example: http://www.smashingmagazine.com/2008/...

The main reason that usability experts caution against this practice is that users should be in control of their own browsers. If you force a link to open in a new tab/window you disable the back button of your users' browser for that page. Users who like tabbed browsing can set up their browser preference or decide whether they want the link they are clicking on to open in a new tab or not.

We happen to agree with this position and you will find that none of the links on the Yola website (including third party links) are set to open in a new tab/window. However, if you prefer to browse this way you can certainly do so.