Getting error when trying to access website from my webhost

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  • Updated 10 years ago
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Hi, I have just finished uploading my website to another webhost and i am getting an error when i try and access my website this is what it sais: Warning: require_once(/www///classes/commons/lib/smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /www/ on line 87

Fatal error: require_once() [function.require]: Failed opening required '/www///classes/commons/lib/smarty/Smarty.class.php' (include_path='.:/usr/share/php:/www//') in /www/ on line 87

Can someone please help me rectify this? I was told its an error with your coding or something to do with your template or something.
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Posted 10 years ago

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Monique, VP of Customer Support

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Hi Nightrider

I am sorry that you are getting this error. However, it is not possible for us to debug an error that is occurring in a different hosting environment than our own.

Could you do me a favor? Publish your site in SynthaSite to a SynthaSite subdomain. If you get the error, please post the URL of your test publish so that I can get one of our engineers to look at it for you. That way we can eliminate any errors in the code.
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I have just published my site through synthasite. It works. For some reason it is not loading the webhost i uploaded the site to. Would it be possibly something to do with having MySQL enabled? I have no idea what that is but i was told thats what it might be?
Also could you please tell me if i have my site hosted here how much bandwidth is available to me per month if any?
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Marije, Official Rep

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Hi Nightrider,

There is no limit on the bandwidth available if you host your site with SynthaSite. If you have your own domain, you would need to change the settings so that your domain points to SynthaSite, you can get more information on this post:

These are the steps to hosting your own site:
Copy the site to the webroot of a php 5.2.x enabled web server
* Ensure that the "classes/work/templates_c" directory is writable by the web server. (chmod 777 classes/work/templates_c on Unix / Linux boxes)

Unfortunately if you elect to host your site elsewhere, we can only support you with the process of creating your site, and downloading it. Thereafter all support relating to the hosting of your site will become the sole responsibility of your service provider.