If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm not quite sure what you mean – are you saying that you have Yola Mail and you cannot access it from the Yola Mail tab in your My Yola dashboard because it doesn't show you your mailbox, but offers you to buy Yola Mail in the first place? (That would be a bug that our engineers are currently sorting out.)
Or are you talking about our ad that appears in the top right corner of your My Yola dashboard?
We'll be happy to assist you further if you could explain the issue again. Thanks.