Godaddy domain not connecting to Yola website.

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  • Updated 8 years ago
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I am having trouble setting up the necessary A records to have my domain directed to the website. My domain is with goddaddy.com. My website is with yola. I tried to follow the very specific directions, but with not results. It will not allow me to create 2 A records. Help.
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Greg Flowers

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  • unsure

Posted 8 years ago

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Sanja, Official Rep

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Hello Greg

I'm sorry to hear that you're having this trouble. We do have specific instructions for configuring your domain with GoDaddy. Have you been able to look at those? Here they are in case you have not seen this particular tutorial: Configuring your GoDaddy domain.

If you require help from your domain registrar to point your domain to Yola, then send them the following information:

Dear registrar,

I have built a site using Yola.com and would like to point my domain name to them in order to publish my site. In order to point my domain to Yola, I need to use your name servers but set up two A records (address record) to point to: "184.72.229.176". The A Records will need to be setup to support the address with and without 'www'.

I hope that helps! Please do let us know if further assistance is needed.
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Greg Flowers

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Hello Sanja,
I have gone to the page you suggested and applied the settings. The setting under CNAMES (Aliases) I am not sure if it is correct.
This is a bit confusing, for this first timer.
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Sanja, Official Rep

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Hello Greg

It can be confusing! Can you please post your domain URL and we'll take a look at what you've done so far? Thanks!
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Nathan, Champion

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Also, could you post a screen shot? If you are suing Windows, you can use Snipping Tool. Just go to Start menu and search for "Snipping Tool" then it should come up. I use that all the time because you can draw the place on the screen you want to take a snap shot of and it is really cool! Then, if you want to add words and lines, you can copy it, and go to paint and click Paste and then it should paste the screen shot in so you can add text, draw lines, blurt out stuff, etc. If you don't have it there may be a website that has snipping tool free for download.
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INDI

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Hey Nathan, but WHERE do you search for Snipping Tool ? I tried to follow you and Callum I think it was a few days back, all someone said was got to START and start to type 'snipping' it would come up....no it don't :( and your directions above didn't work for me just now :( I went to Search but how do you 'search' for "SNIPPING TOOL" ???....I'm lost :)
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Nathan, Champion

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No, I mean, isn't there a search bar right inside the start menu? Well, if there isn't, click "All Programs" and then accessories and try to find Snipping Tool. If you don't have it, then you should search Google for "Snipping tool free download" or something. Also, do you have Windows 7? Or Win. Vista? If you have Windows XP then snipping tool wont be on there and you will have to search Google for it.
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Nathan, Champion

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Hey INDI, please go look at the reply I made below for instructions on using Snipping Tool.
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Greg Flowers

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jeremy, Employee

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Hi there Greg,

To configure your GoDaddy domain you need to add A records, not a CNAME.

Our Godaddy tutorial here: GoDaddy will walk you through the process.

I hope this helps.
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Greg Flowers

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I am pasting steps 5 & 6. It speaks of an A record and CNAME. I have competed editing the A record. What do I do next?

5. Now you need to edit your A record. Click on the "edit" icon in the section: A("host")

6. In the box where it says "Points To IP Address:" put the Yola IP: 184.72.229.176 and click OK. Under CNAMES (Aliases), the host name for "www" should be "@" (this is to ensure that your address works with and without "www").
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Monique, VP of Customer Support

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I had a look at your DNS settings are not correct yet, but as Nathan says, it may need some time to propagate. If your site is still not up after 24 hours, please let us know.
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Nathan, Champion

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Then, click OK, and it should work. Then you have to wait for about 24 hours or so (usually less) for it to propagate.

Hope this helps.

Nathan
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Nathan, Champion

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Also, Greg, you can make 2 A records and it will work. First, create an A record. In the "Host" part, put nothing, In the "Points to IP address" field put 184.72.229.176 Create it. Now, create another A record. In the Host put "www" and in the "Points to IP address" put 184.72.229.176 This worked for me. I hope it works for you! :)

P.S Happy Labor Day everyone! :)

Nathan
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Nathan, Champion

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Also, I forgot to mention, delete the other A record and CNAME if you have it already, unless it's already working. (There are 2 ways to do this.)
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Greg Flowers

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Nathan I did exactly what you said and after adding the "www" in the host part and the IP # in its place, I got and error-ERROR - A CNAME exists for the hostname www, could not create ARECORD

could I just delete this particular CNAM and try to create the Arecord?
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Nathan, Champion

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Yeah, I am sorry, I forgot to mention delete the Other A record and the CNAME. But you can use the way Yola has for it. There are 2 ways to do it. I did it with 2 A records.
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Marije, Official Rep

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Hi Greg,

Your settings in GoDaddy should look like this:


We have information on this link if you need it: http://www.yola.com/customer-support/...
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Nathan, Champion

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Can't we use both ways? The way I set it up and the way these instructions have it? My way is above. Also, the instructions are out of date and GoDaddy has changed too. It is much different than the screen shots in those instructions. But, your screen shot is right.
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Laura Thomas, Social Media Coordinator

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Hi Nathan,
We plan to update our GoDaddy screenshots shortly. We suggest using the steps we've provided, but if you have found something else that works for you that's great too! :0)
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Greg Flowers

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Hello all,
It is all good now. My sight is published. thanks for all your assistance!
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Sanja, Official Rep

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Fantastic news, Greg!
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Nathan, Champion

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Great! :)