GoDaddy Help!

  • 3
  • Problem
  • Updated 10 years ago
  • Solved
I set up an account with synthasite and created a domain at godaddy.com, it was working fine for one day....for some reason it stopped working and I called up godaddy and they told me I need to change my nameserver? What should i do? I already have my A-list pointed to 208.75.208.172
Photo of agsice

agsice

  • 2 Posts
  • 0 Reply Likes
  • confused

Posted 10 years ago

  • 3
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi agsice

About an hour ago we became aware that we have a problem with our published sites. Our engineers are working hard to solve the problem and we hope to have everything back to normal soon. It could be that this is why your site is not working. Let's wait until we get everything working correctly. Then if you still have a problem we can take another look.

For now I strongly suggest that you don't make any changes to your DNS settings with GoDaddy.

I am sorry about the inconvenience.
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
We have fixed the problem on our side. Can you try your site again and let me know if you still have difficulties? If you do, please post the URL so that I can take a look
Photo of agsice

agsice

  • 2 Posts
  • 0 Reply Likes
Thanks, the site works now
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Excellent! Sorry about the problem - glad it is fixed now.
Photo of lordofthesand

lordofthesand

  • 8 Posts
  • 0 Reply Likes
Which nameserver should be ticked please Monique? Hosting nameservers (Host my domain here) or Custom nameservers (I host my domain elsewhere) my site is down just now, was working the last few hours. Thanks
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
I need a context for this question. Assuming you are hosting your site with us and pointing your domain to SynthaSite, you should tick Hosting name servers. This is because your domain name registrar hosts your domain. I hope this makes sense. If not please let me know.
Photo of lordofthesand

lordofthesand

  • 8 Posts
  • 0 Reply Likes
Excellent Monique, thats what i needed to hear. This is not mentioned in the GoDaddy tutorial, as my nameserver was ticked to Parking. Hosting nameservers it is then. Thanks for your help.