google music player will not play

  • 1
  • Question
  • Updated 9 years ago
  • Answered
i added a mp3 track from my file manager and i added a google audio music player widget to play it on. The player is on the page but when i hit play, the cursor moves but no music. what am i doing wrong. this is how i entered the url for my music file. my sites name is. magicallydivalicious@yolasite.com The name of my mp3 file is ineedlove I entered the music file for the player like this. http://magicallydivalicious.yolasite/... please help
Photo of daneisha

daneisha

  • 6 Posts
  • 0 Reply Likes

Posted 9 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Daneisha,

Neither of the links you provided are formatted correctly, can you please confirm if this is your site: http://magicallydivalicious.yolasite....

Also, can you verify if the sound on your computer is functioning properly?

Thanks for your patience as we work through this together.
Photo of daneisha

daneisha

  • 6 Posts
  • 0 Reply Likes
Yes, laura this is my site. I don't know what i'm doing wrong. And yes the sound on my computer is working. thanks
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hi Daneisha

Laura is currently offline. I hope you don't mind me stepping in on her behalf.

Can you try something for me? Can you please try updating your site and then try adding the music widget? Sometimes the latest information does not get cached and so when the widget is trying to track the URL, it cannot find it. By updating your site, this helps to cache your latest information.

Please let us know if you still have trouble with this.
Photo of daneisha

daneisha

  • 6 Posts
  • 0 Reply Likes
Sanja, yes I tried your suggestion as well. Still no look. I hit the play button and for some reason it automatically changes to the pause or stop button. Just will not play. I've tried it with numerous mp3 files, thinking perhaps it was that one file but no such luck.
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Daneisha,

Sorry to keep bouncing about through support people here, but I am the one on today :-)

Ok, so I would like to look at this for you, what page of your site is the audio file on and what is the name of the audio file. Please let me know and I'll get in there and take a closer look.

Thanks,
Emmy