Google Webmaster Tools won't load my sitemap since the DDOS attack?

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  • Updated 8 years ago
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Hi,

Thanks to this forum and Yola support team I was quickly able to get my site back online after the DDOS attack on the server, however I've been tryng to update my sitemap on Google Webmaster Tools but I keep getting a big red cross in the Status column in Webmaster Tools. I've submitted the sitemap in the usual manner of /sitemap.xml but it no longer seems to work? Is there a revised method of updating the sitemap? If not do I just sit patient and wait for google to re-index my site in its own time?

Cheers

Ste
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Steve

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  • frustrated why do machines hate me so much..........

Posted 8 years ago

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Emmy

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Hello Steve,

We're so glad to hear you were able to quickly get your site back online!

There isn't a revised sitemap submission that I am familiar with. I have tested this in a test site and it seems to go like it has in the past and I was able to submit it.

It's hard for me to say why you are getting this error, and would almost need to see the specifics of your situation to understand it. Is your site verified with Google Webmaster, are you seeing that as successful at this time? That needs to be in place to submit a sitemap.

I would say at this point, if Google Webmaster is in place, that you give it a few days and then give it another try. If this doesn't remedy, can you email us at support@yola.com and we can look into it further.

Kind Regards,
Emmy
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Steve

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Hi Emmy,

Thanks for the quick reply. I have been trawling through Yola's support pages and the only thing I can see that I may be doing wrong submitting the sitemap.xml file with a lower case 's'. So I have again resubmitted my sitemap in Google Webmaster tools with a capital 'S'. I'm clutching at straws and waiting patiently.

Cheers

Ste
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Steve

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Forgot to add, yes my site is verified with Google Webmaster.

Ste
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Emmy

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Hi Steve,
I am quite sure that submitting with a lower case or upper case S will not make a difference. What is your domain name and is the primary domain the www version or the non www version. This can make a difference with submitting the sitemap. If your primary domain is the www version, then you would have needed to verify it with the www, and vice versa if the primary domain is the non www version. Possibly this is causing the issue. Can you let me know what your situation is in this regard?

Emmy
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Steve

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Hi Emmy,

My primary domain is www version and is verified the same. My site has been verified with Google Webmaster for months now and I have always been able to re-submit my sitemap fine. Its only since after the attack on your server I seem to have this problem. You support pages do state though that the filename Sitemap.xml must start with an uppercase S. I think the capitalisation is important as I submitted 2 sitemaps 1 's and 1 'S'. The 's' submission included the number of URL's in web index? This value was my old page value. The 'S' submission had no value in this field just '--'. The status is still showing the timer yet, I think this submission will index properly with Google. Will post back.

Cheers

Ste
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Emmy

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Thanks Steve, please let us know how this goes for you!
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Steve

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Just rechecked in Webmaster Tools, the 's' version has now been accepted by Google. The 'S' version still had the timer on it, so I deleted it. So I'm none the wiser as to why it wouldn't work before? Now I just have to wait and see if Google will index the 26 new pages I've added to my site.

As always thanks for the help from yola forums.

Cheers

Ste
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Emmy

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Great, glad to hear it!
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Nathan, Champion

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Isn't it DoS attack? Not DDoS?
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Laura Thomas, Social Media Coordinator

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Either is accurate. The extra D stands for "Distributed" Denial of Service.
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Nathan, Champion

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Oh, that makes sense! :)