Great Problem

  • 1
  • Problem
  • Updated 8 years ago
  • In Progress
I have created a website on yola.com.When i open the yola.com sitebuilder.
It loads succesfully But when i mouse over on options like menus eg: home, picture gallery, testimonials etc. which are a part of my website does not response to it.
I am also not able to change banner and update my logo even if i select a logo which has editable banner and editable background property.
please help me i am in a mess.
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John Bogerts

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Posted 8 years ago

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Sanja, Official Rep

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Hello Adil

I'm sorry to hear that you're having this trouble. I would like to see if we can get this sorted out.

When navigating in your Sitebuilder, please try going to the preview page to see if your navigation works. Or, you can use the Page drop-down menu to also go from page to page to do your edits.

What happens when you try to change your banner? Do you see any error message?

You may also need to update your Flash and your Java. Can you please try that?

Please let us know what browser and version you are using as well. You could also try using a different browser to see if this makes any difference.

Thank you for your patience as we work on this together.
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John Bogerts

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i am using google chrome version beta
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Sanja, Official Rep

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Hello Adil

It sounds like you're using a fairly old version of Google Chrome if it's still in the Beta phase. I suggest trying to update your browser to the latest version.

Alternatively, you can also try using a different browser such as Firefox.

Please let me know how this goes.
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John Bogerts

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No firefox also not working.
This problem is still going on.
please help me i have created a very good site through my experience.
and i dont want to lose it.
please help
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Sanja, Official Rep

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Hello Adil

Would you mind please emailing support@yola.com and we can investigate this further. Thanks.
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adil khan

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does removing temporary file affect this
please answer fast
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Kevin

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Adil, have you added any html widget codes? Those codes could be messing with the site builder(e.g; you have names for some elements in css that are the same as the names for the style of the site.
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adil khan

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does removing temporary file affects this
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Emmy

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Hello adil khan,
Are you referring to clearing temporary Internet files or otherwise referred to as clearing your cache? This is something you can do which could help the way your Sitebuilder functions, it's not something that is harmful. Here is more information on this: Clearn your browser's cache.

Have you emailed support for further assistance? If so, someone will assist you from there.

Kind Regards,
Emmy